Assistant Service Manager

JOB SUMMARY

This position, along with the Service Manager, is responsible for overseeing the physical property, general maintenance repairs, and apartment make‑ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. Must be able to handle grounds keeping and pool duties as needed.

REPORTS TO

Community Manager and Service Manager

ESSENTIAL FUNCTIONS

Respond to resident/management requests and work orders. Use work orders and schedules to establish priorities, determine with the Lead Maintenance Technician which requests or emergencies should be top priority. Repair/replace appliances (e.g. garbage disposal, refrigerators, stoves, dishwashers). Repair/replace plumbing (water lines, water pressure, water fixtures, faucets, drain lines, boiler temperatures, toilets, etc.). Repair/replace air conditioning/heating/electrical systems (fans, thermostats, condensers, fuses, coils, Freon pressures, outlets, etc.). Repair/replace any apartment material/maintenance requests within scope of management responsibility (carpet repairs, window treatments, paint touch‑ups, replace missing tiles, adjust cabinet doors/drawers, replace hardware, replace light bulb/fixtures, vent fans, re‑key locks, etc.). Identify and correct hazardous property conditions that could place the property in liable position. Follow mold policy/procedures as set forth by the company. Tour property daily to look for any property deficiency (roofing problems, transformer problems, loose guardrails, fences, gutters, broken windows, fallen fixtures, slippery areas, mechanical gates, cracked sidewalks, foundation problems, water/air conditioning leaks, landscaping hazards, broken glass, burned out lighting, etc.) and report to Lead Maintenance Technician, Community Manager and/or Regional Supervisor. Repair hazards. Secure storage/pool areas, check timers and listen for electrical shorts and malfunctioning motors. Periodically complete written property safety audits. Perform preventative maintenance on equipment and units. Replace air filters, clean and lubricate machinery/equipment, etc. Complete interior preventative maintenance checklist for all apartments as directed by the Lead Maintenance Technician or Community Manager. Prepare vacant apartment units for move‑in. Review the make‑ready board and take direction from Community Manager and/or Lead Maintenance Technician to determine action to be taken on apartment homes. Make all repairs/replacements necessary for apartment homes to be occupied as outlined on the make‑ready checklist. Apply touch‑up and full‑paints as needed to interior and exterior of apartment homes. Clean out all trash from apartment homes before, during and after make‑ready activity. Assist in daily preparation of show units and model apartments to ensure positive presentation.

QUALIFICATIONS

DEGREES AND DIPLOMAS

High school diploma or equivalent.

EXPERIENCE

Two (2) years of multi‑family experience or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of this position.

TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIPS

HVAC/Freon Recovery certification or ability to become certified within the first 6 months of employment. Training in household repairs, plumbing and mold detection/resolution preferred. Certified Apartment Maintenance Technician (CAMT) preferred. Must have certifications/permits required by city or state to perform job responsibilities (e.g. pool operations).

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair and all facets of apartment make‑ready. Proficiency with maintenance tools: key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam cleaning/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, screwdrivers, nut drivers set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch, ladders. Must apply common sense and understanding to carry out instructions and plans. Excellent interpersonal skills for interacting with residents, vendors, contractors, employees and clients. Must read/write English to interpret diagrams, meters, instructions, write reports. Basic knowledge of compressor diagnosis, appliance repair, fire sprinklers and irrigation systems. Basic knowledge of OSHA requirements and local, city, state ordinances. Must supply own hand tools.

TYPICAL PHYSICAL DEMANDS AND WORKING CONDITIONS

Walk, sit; use hands and talk and hear. Occasionally require reach, stoop, kneel, crouch or crawl. Visual requirements: close vision, distance vision, peripheral vision, depth perception, ability to adjust focus and view screens. Must push, pull, lift, carry up to 25 lbs independently and up to 50 lbs with assistance. Must physically access all exterior and interior parts of the property, including common areas and amenities. Must bend, stoop, climb, reach, carry objects and crawl in confined areas. Must handle moderate to high stress due to deadlines. Periodic travel inside and outside assigned geographic area. Reliable transportation required. Airline travel, out‑of‑town and/or overnight trips possible. Will be required to work overtime to complete demands of property. Will be scheduled for on‑call emergencies; must respond to calls within 15 minutes and be on premises within 30 minutes to address resident/management/emergency situations. Work environment: moderate noise from power tools; outdoor exposure to weather; occasional odd schedules and holidays. #J-18808-Ljbffr AOG Living