End User Computing Engineer

Overview The Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation‑led transformation through digital, cloud, and AI‑first solutions. We are committed to building and nurturing a high‑impact partner ecosystem and driving long‑term, strategic client relationships. Area of Responsibility Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability Conduct code reviews, make changes to the codebase and maintain code repositories Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects Your Contribution to the Team A collaborative spirit and excellent communication skills The ability to handle end to end SDLC phases from requirement gathering to implementation A knack for translating complex requirements into actionable development tasks A passion for design and hands‑on coding experience A proactive approach to testing, troubleshooting, and refining our applications The ability to work with cross‑functional teams and do software integration Required Skills and Experience Desktop/Laptop Support: Install, configure, and maintain desktops/laptops, including OS installation, upgrades, patching, and troubleshooting hardware/software issues User Support & Incident Handling: Provide L1/L2 support, resolve tickets (hardware, OS, applications, connectivity), support remote users (VPN/tools), and ensure SLA adherence Software & Application Management: Install and support enterprise applications (MS Office, VPN, antivirus), manage licenses/compliance, and deploy software via SCCM/Intune Device Management: Manage IT asset inventory, track lifecycle (procurement to decommission), and maintain CMDB updates User Account & Access Support: Handle password resets/unlocks, coordinate with IAM/AD for access, and support MFA tools (RSA, Duo) Network & Connectivity Support: Troubleshoot LAN/Wi‑Fi/VPN issues, configure IP, printers, shared drives, and coordinate with network teams Security & Compliance: Ensure endpoint security (antivirus, encryption, patching), adhere to policies, and support audits/compliance checks Patch Management: Hands‑on experience with patching and system updates Hardware Support: Diagnose hardware failures, coordinate vendor repairs/replacements, and manage warranty claims Documentation & Reporting: Maintain knowledge base, document issues/resolutions, and provide status reports to management User Guidance & Onboarding: Train users on tools and security best practices and support new employee onboarding Preferred Skills and Experience Communication and Analytical skills Candidate should have right attitude and customer centric approach Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW) Experience and desire to work in a Global delivery environment Additional Required Qualifications Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education This position may require relocation and/or travel to work/project location Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future Benefits Medical/Dental/Vision/Life Insurance Long‑term/Short‑term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. #J-18808-Ljbffr