Field Support Technician

Are you a problem solver with a patient and precise way of working? As a Field Support Technician with S.A.M.S. Inc., your role will be pivotal in our success by helping support our customers with all their identification and security needs. S.A.M.S. Inc. is a stable, family-owned company on a fast growth trajectory. We are excited to welcome another valuable service team member. Responsibilities Include: Installing and supporting access control, credentialing systems and door hardware. Working closely with manufacturer to troubleshoot equipment. Diagnosing and resolving technical hardware and software issues in a wide range of products. Researching required information using available resources. Accurately documenting support call information via remote tech software. Proactively scheduling and running installs, inspections and service calls as needed to customer locations. Ensuring company vehicle has proper maintenance. Keeping a clean and safe work environment while performing daily tasks. Skill and Knowledge Qualifications: Proper communication skills and phone etiquette. Network and PC knowledge. Mechanical and Electronic experience. Knowledge of relevant software computer applications and equipment. Knowledge of customer service principles and practices. Ability to install and service software and peripherals. Self-motivated and sense of urgency in addressing any support issues. Multi-tasking capabilities. 401(k) 401(k) matching Health insurance Health savings account Life insurance Paid time off Paid training Parental leave Vision insurance #J-18808-Ljbffr Smith's Addressing Machine Services, Inc.