Inbound Collections Specialist

Job Description

Job Description

Why Sentry Credit?

After 30 years in the debt resolutions space, Sentry Credit began our most exciting chapter yet by joining the TrueML family in 2025. Now, our story continues as we expand our team beyond Everett, WA and into Lenexa, KS; where we can partner more closely with TrueAccord as we revolutionize the debt resolution industry.

By combining Sentry’s local legacy with TrueAccord’s innovative, empathy-driven approach, we’ve retired aggressive, old-school tactics in favor of a modern, helpful consumer experience. We are looking for motivated individuals to help launch our Lenexa office branch  opening July 13th. 

What You'll Do:

• Drive Consumer Engagement: Manage a consistent flow of inbound and outbound calls, guiding conversations to help individuals establish a path toward financial stability
• Problem Solve: Investigate account details and work with consumers to resolve discrepancies or disputes.
• Master Multi-System Navigation: Toggle between various software platforms and screens to provide real-time updates and efficient service
• Maintain Accurate Records: Document all communications and account activities across multiple digital channels
• Collaborate for Success: Contribute to a dynamic call center culture by joining a team that's constantly finding new ways to help consumers achieve financial stability
• Hit Your Targets: Maintain a high level of activity to meet daily goals and maximize your commission potential.

Who You Are:

• An Exceptional Communicator: You possess excellent verbal and written communication skills
• Tech-Savvy & Multitasking Pro: You're comfortable navigating multiple systems and screens simultaneously in a fast-paced environment
• Solution-Oriented: You look past the surface of a "no" to find a "how."
• Results-Driven: You're a goal-oriented self-starter with a competitive mindset and a drive to succeed
• Resilient & Composed: You remain calm under pressure, handle rejection with grace, and maintain a professional demeanor in challenging situations
• Meticulously Organized: You have an eye for detail and the ability to manage your time and tasks efficiently
• Positive & Adaptable: You bring a strong work ethic to the team and can pivot easily as priorities change

Why You'll Stay:

• Work-Life Balance: Enjoy a consistent Monday–Friday schedule with no weekends required
• Competitive Culture: Thrive in a supportive team environment that rewards your "win" while maintaining a collaborative spirit
• Recognition & Rewards: Participate in fun monthly contests, performance-based incentives, and team-building events
• Comprehensive Benefits: Access a full package including Medical, Dental, and Vision insurance, along with a 401(k) plan
• Generous Time Off: Recharge with paid vacation and personal time off (PTO)
• Career Pathing: Build a long-term career with opportunities for growth within the collections and Fintech industry

Qualifications & Experience:

• Needed: High school diploma or GED, and a high sense of ownership, resilience, and dependability
• Preferred: Experience in 3rd-party collections
• Encouraged to Apply: Candidates with backgrounds in Customer Service or Sales who are looking to transition their skills

For U.S.-based hires, the pay rate for this role is currently set at $20 per hour. The applicable pay rate for any individual hire depends on the geographic labor market associated with the employee’s primary work location along with other factors such as relevant skills, experience, and qualifications.

Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tiers:

• U.S. Geo Tier 3 (i.e.   Kansas City, Jacksonville, Indianapolis) 

We encourage you to speak to your recruiter to learn more about our compensation philosophy as well as discuss our benefits, total rewards, and opportunities for growth. Perks & Benefits

• Flexible vacation

• Medical/dental/vision insurance

• Traditional/Roth retirement savings options

• Company-paid disability and life insurance

• Flexible Spending Account & Limited FSA

• Family-friendly parental leave, volunteer and voting time off

• On-demand wellness platform access for you and 5 friends and family

• PerkSpot discount program for 900+ merchants nationwide
  

Onsite Work & Physical Requirements

This is an onsite position based in our local office and regular,  in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.

This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.
Personally Identifying Information 

We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Dedication to Diversity & Inclusion 

We are  an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.