Client Service Specialist

Description Mittera is currently seeking Learn about and understand customer-specific program processes Process orders and monitor schedules to provide on-time product delivery Work as liaison between the client, management and internal production departments to track and manage orders in progress Provide direction to and coordinate with production and scheduling departments Communicate with Account Executive, Client Service Teammates, and clients about job statuses Investigate client concerns or complaints, promptly verifying specifics and providing timely issue identification and resolution; escalating to appropriate team members if assistance is needed Identify areas for improvement and research potential solutions to increase client satisfaction levels and/or provide internal process improvement Back-up other team members when necessary Job Type Full-time Description Mittera is currently seeking Client Service Specialists to join our team! The Client Service Specialist serves as a liaison between our customers and the various areas of expertise across our company. They share customers’ detailed requirements including design, print, binding and mailing of projects with the various teams within our company, as well as outside vendors, who produce their jobs. In addition, the Client Service Specialist is responsible for procuring outside services; performing print layouts for client; facilitating informative meetings to share requirements internally; and working with Sales to coordinate client meetings as appropriate. Essential Duties And Responsibilities Learn about and understand customer-specific program processes Process orders and monitor schedules to provide on-time product delivery Work as liaison between the client, management and internal production departments to track and manage orders in progress Provide direction to and coordinate with production and scheduling departments Communicate with Account Executive, Client Service Teammates, and clients about job statuses Investigate client concerns or complaints, promptly verifying specifics and providing timely issue identification and resolution; escalating to appropriate team members if assistance is needed Identify areas for improvement and research potential solutions to increase client satisfaction levels and/or provide internal process improvement Back-up other team members when necessary Requirements Required Skills and Abilities High School degree or equivalent required; Associate Degree or certificate in business or related field preferred 1 – 3+ years of relevant experience required Must be well organized, able to respond quickly to changing situations Must be organized and have the ability to plan, prioritize and follow through on projects assigned with minimal supervision required Effective communications skills with all levels within the organization, clients, and outside vendors Strong computer skills and proficient in Microsoft products Detail oriented; excels in problem identification and resolution Able to work through customer demands and shifting priorities Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Must have the ability to work effectively in stressful situations and meet stringent deadlines Ability to use #J-18808-Ljbffr Mittera Creative + Tech