Customer Service Representative

We are a growing HVAC service company based in the Pearland and Houston area, looking for a reliable and customer-focused Customer Service Representative to join our team. You will be the first point of contact for our customers. What you'll do Answer and manage a high volume of inbound and outbound calls with a friendly, professional manner Accurately schedule and book service appointments, capturing complete customer and job details Follow up on leads, web-form submissions, and marketing inquiries and convert them into booked appointments Resolve abandoned calls daily so no customer request falls through the cracks Coordinate with technicians by passing along clear job notes and special instructions Keep customers informed on confirmations, ETAs, reschedules, and arrivals What we're looking for 3 or more years of customer service experience (HVAC, home services, or call center preferred) Prior experience using ServiceTitan Excellent verbal and written communication with a positive, solution-oriented attitude Strong attention to detail and the ability to multitask in a high-volume environment Comfortable working some evenings and weekends on a rotating on-call schedule Reliable, professional, and team-oriented with a strong work ethic #J-18808-Ljbffr Clear the Air