Client Service Lead - Monday to Friday, 8am-5pm

Client Service Lead Job Category: Client Services Requisition Number: CLIEN009349 Full‑Time On‑site Location GYR USA Buckeye AZ 24105 W Southern Ave Buckeye, AZ 85326, USA Responsibilities Responds to orders, general client inquiries, invoice questions and client complaints. Records consistent problem areas Resolves issues with orders, delivery dates or service. Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution. Handles client responses that may require deviation from standard procedures Provides leadership, coaching and training to a team of client service specialists Other duties as assigned Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job may require extended sitting or standing, use of standard office equipment. Skills and Abilities Quality Focus Problem Solving Documentation Skills Resolving Conflict Ability to Multi‑task Education Requirements High School Diploma or GED 3-5 years client service experience Certifications and Licenses Professional certification may be required in some areas Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Crane Worldwide Logistics LLC