VA Case Manager

About Disability Law Group

At Disability Law Group, we exist for one reason: to help people through some of the most difficult moments of their lives - and to do that work with skill, heart, and purpose.

We are a mission-driven law firm focused on Social Security Disability and Veterans' disability benefits . Our work demands more than legal knowledge; it requires empathy, persistence, and a genuine commitment to listening to people when they need it most.

Everything we do is guided by our core values - Listen, Invest, Vigor, Empathy, and Solutions (LIVES) . These values shape how we show up for our clients and for one another. From the first phone call to the final resolution of a case, we treat each client's situation as unique and deserving of thoughtful, personalized advocacy.

Our team is made up of dedicated professionals across intake, applications and appeals, records, case management, attorneys, and leadership, all working collaboratively to deliver exceptional service nationwide.

We also believe in investing in our people. DLG offers competitive pay and benefits , meaningful opportunities for growth and advancement , and a workplace culture that values balance and recognition - including a paid day off for your birthday , team celebrations, and firm-wide KPIs. Our team regularly participates in community clinics, scholarship initiatives, and volunteer opportunities , giving everyone the chance to make an impact beyond their day-to-day work. We also offer a flexible hybrid work , and a family-first, model.

At Disability Law Group, your work matters - and so do you. Together, we are building a firm that delivers results, supports its people, and truly changes lives

About the role

Are you someone who loves to connect with others? Can your circle of friends count on you to be that listening ear, always there and with the most heartfelt advice? Then look no further! Case Managers manage our clients' cases from start to finish. Our case managers take great pride in the degree of client contact and case involvement they are able to experience each day. Each Case Manager works alongside our attorneys to create a deeper sense of understanding and investment in each client's unique situation. This position offers a great deal of independence, flexibility for personal styles, and responsibility over case files.

What you'll do

Key responsibilities:

• Preparing and submitting medical documents throughout the VA claims process.
• Speaking with clients to address their case status, benefit updates, and answering any questions.
• Communicating with Board of Veteran Appeals, Regional Office, and checking the Veteran's Benefits Management System to make sure the case is proceeding accordingly.
• Maintain close communication with partnered attorney(s) to assure information is accurate and updated regarding the client and their case.
• Answer/make calls regarding medical record review and file preparation.

DLG Case Manager: "I love that I get the chance to see a case through from beginning to end and have frequent interaction with the clients. I feel a great sense of fulfillment when my clients win their cases - not only has all of the hard work paid off, but my clients get to move on with their lives and focus on their health and their families."

We want our employees to be happy and healthy, internally and externally. To achieve this goal, we offer personalized feedback and programs based on the evolving needs of our employees. Some of our commonly praised programs include volunteer days, community clinics, high school scholarships, and regular firm meetings where we give recognition, share feel-good stories, and even play games for fun, among other culture-building activities and events.


Our comradery and community involvement help us cultivate our mission, creating a stronger and more dynamic team while working together to help improve the lives of our clients.

Qualifications

• 2-3 years of experience in case management
• Ability to commute to the Troy office 3 days a week
• Understanding of the VA claims & appeals process
• Ability to prosper in fast-paced environments
• Ability to be on the phone for extended periods of time
• Associates or Bachelor's degree in related fields

Pay

$20-$24/hr