Systems Support Engineer II

Systems Support Engineer IIAt Red River Managed Services, we provide a welcoming and positive workplace where everyone feels valued and able to do their best work, fostering a one-team mentality. Our employees work together to foster wise decision-making that relies on data, experience, and collaboration. We seek self-motivated individuals who are open to an environment based on this teamwork and shared success.Our team works directly with our clients to create innovative solutions, challenge the status quo, and deliver first in class solutions. Our client-centric culture works to anticipate needs with an urgency to resolve issues and build long-term client relationships.Red River is seeking a Systems Support Engineer II to join our growing team! This position will work onsite with one of our clients in Miramar, FL. This person provides premium IT support and workplace technology services to senior executives, high-profile employees, and key stakeholders within the organization. This role requires strong technical expertise, excellent communication skills, and a customer-first approach to ensure seamless technology experiences both for VIP and office-based users.Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification, and resolution activities, as well as growing and developing the organization's perception by the customer through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies, management, and maintenance processes.Minimum Education/Certification/Experience Requirements:Certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator, Apple ACSP, or CompTIA A+.Experience supporting C-level executives or high-profile clients and their administrative assistants.Background in enterprise-level corporate environments. Expertise in Windows, macOS, iOS, and Android environments.Strong knowledge of networking, VPNs, and enterprise security practices.Experience with ITSM tools (ServiceNow, Jira, etc.) and remote troubleshooting tools.Preferred Education/Certification/Experience:5+ years of experience in IT support, workplace technology, or a related field.Familiarity with AV systems, video conferencing solutions, and executive meeting room technology.Exceptional customer service, problem-solving, and communication skills.Ability to handle high-pressure situations and deliver solutions quickly.Knowledge, Skills and Abilities:Technical Support & Troubleshooting:Diagnose and resolve hardware, software, and network issues across desktops, laptops, mobile devices, and AV equipment.Offer proactive maintenance to prevent IT disruptions, including software updates and system optimizations.Manage and troubleshoot collaboration tools (Microsoft Teams, Zoom, Slack, etc.) and productivity applications (Microsoft 365, Google Workspace).Ensure secure and seamless remote access for VIPs using VPNs, mobile device management (MDM), and security protocols.Executive & VIP Support:Provide onsite and remote IT support for board meetings, conferences, and high-profile events.Offer personalized IT concierge service, including tech training and proactive issue resolution.Manage and configure high-end AV equipment, conference room systems, and digital displays.Act as a trusted IT advisor, understanding VIPs' work styles and technology preferences.Understand and represent the Red River brand to VIP customers.Asset & Incident Management:Validate the inventory of VIP devices, ensuring timely upgrades and replacements.Manage IT incidents and requests using a ServiceNow, prioritizing VIP needs.Coordinate with the Service Delivery Manager, vendors, and internal teams for escalations and advanced troubleshooting.Security & Compliance:Ensure compliance with customer IT security policies, including data protection and device management.Educate VIP users on cybersecurity best practices and implement multi-factor authentication (MFA).Work closely with customer security teams to monitor and mitigate risks related to VIP IT usage.Basic Qualifications:U.S. Citizenship RequiredRed River offers a competitive salary, excellent benefits, and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).EOE M/F/DISABLED/VetRed River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American's with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact View email address on click.appcast.io. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.