Customer Service Specialist - TS/SCI w/Poly

Customer Service Analyst Associate Seize your opportunity to make a personal impact as a Customer Service Analyst Associate supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Customer Service Analyst Associate, you will help ensure today is safe and tomorrow is smarter. Our work depends on this role joining our team to provide support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues. HOW A CUSTOMER SERVICE ANALYST ASSOCIATE WILL MAKE AN IMPACT Validates work request for completeness, accuracy, compliance to established standards. Verifies appropriate work authorization has been obtained by the client and company, and gathers and enters information into databases in accordance with established procedures. Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues. Prioritizes and assigns daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out. Escalates problems or tickets to higher level management when required and/or necessary. WHAT YOU’LL NEED TO SUCCEED Education: High School Diploma/GED Required Experience: 1+ years of related experience Security Clearance Level: TS/SCI with Poly Required Skills and Abilities: communication and problem solving Location: On Site US Citizenship Required Shift: Sat & Sun 6am-6pm, Mon & Tues 7am-3pm GDIT IS YOUR PLACE 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from #J-18808-Ljbffr