Director of Investment Operations, Direct Indexing

The Director of Investment Operations leads the execution and ongoing evolution of the operations supporting the direct indexing platform ensuring scalable accurate and tax-efficient execution of personalized separately managed accounts (SMAs). This role partners closely with portfolio management technology dev/engineering client teams and risk to deliver operational excellence across a highly customized tax-managed investment offering.

Key Responsibilities

Investment Operations Leadership

• Lead the day-to-day execution across investment operations lifecycle middle & back-office functions (account onboarding portfolio implementation reconciliation reporting contracting billingproxy votingcustody/3rdparty management).

• Maintain a scalable operating model supporting high-volume highly customized SMA portfolios

• Manage third-party portfolio accounting system.

• Ensure operational processes support ongoing tax management (tax-loss harvesting tax transitions and capital gains management) and portfolio customization (ESG screens restrictions factor tilts client-specific constraints)

• Maintain close partnership with development/engineering teams to ensure seamless integration across portfolio management systems trading platforms and client reporting tools

• Oversee data flows across benchmark security master client restrictions and tax-lot systems

Team Management & Development

• Lead and develop a team of 10 crew members with a focus on execution quality and continuous improvement

• Establish clear performance expectations aligned to accuracy timeliness and client outcomes

• Promote a culture of accountability continuous improvement and operational excellence

Operational Risk & Process Improvement

• Work with embedded 1st line risk partner to identify operational risks and implement effective controls to manage

• Drive process standardization and automation to scale operations streamline workflows and improve efficiency

• Support development of key performance metrics and operational reporting

Vendor & Service Provider Coordination

• Manage relationships with third-party vendors

• Establish service-level agreements and monitor performance against operational KPIs

• Resolve escalations and ensure continuity of service

Client Experience & Delivery

• Enable a seamless onboarding and servicing experience for SMA clients

• Support high-touch client experience through accurate reporting and operational transparency

• Partner with client teams to support complex portfolios (e.g. concentrated stock transitions tax-sensitive mandates)

• RepresentOperations as subject matter expert in a client facingcapacity including support for conversations with prospectiveclientscustodian SMA sponsorplatforms and other 3rdparty partners.

Key Qualifications

• 10 years in investment operations

• Deep understanding of direct indexing equity SMAs and tax-managed investing including direct experience with one or multiple middle and back-office outsourcing platforms used by SMA managers (i.e. Vestmark Advent BNY Archer SEI)

• Strong knowledge of trade lifecycle portfolio accounting and data management

• Proven leadership experience managing high-performing operations teams

• Strong partnership skills across front office technology and risk

• Undergraduate degree required

What Makes This Different (Direct Indexing Context)

Compared to traditional asset management operations this role requires:

• Mass customization at scale (each portfolio is unique)

• Continuous tax optimization execution not periodic

• High data complexity (tax lots restrictions personalization inputs)

• Tight integration with technology platforms to enable automation

• Client-level precision vs. fund-level processing

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Required Experience:

Director