Front Desk Associate

Job Description

Job Description

About KALM

KALM Studio is a recovery and movement studio opening in Old Town Alexandria this fall.

We offer two things. Recovery, which is infrared sauna, cold plunge, and contrast therapy. And Movement, which is instructor-led classes in Red Light Pilates, Red Light Yoga, Mat Pilates, and Yoga.

We are one studio. Not a franchise, not a location number. The people who work here will be known by the people who come here.

The name is the whole idea. Grounded, warm, quiet. That is what the space should feel like, and the front desk is the person who makes it feel that way.

About the role

You are the first person a member sees and the last one they talk to. You run the front of the studio, keep it clean and ready, help people find the right membership, and make sure classes and sessions start on time.

This is hands-on work. You will be moving for most of your shift, resetting suites, handling towels and laundry, and turning over studios between classes. Wear shoes you can stand in.

To be clear about the title: this is front desk in the sense that you own the front of the studio, not in the sense that you sit at one. If you like taking care of a space and the people in it, keep reading.

What you will do

Member experience (30%)

• Greet every member by name once you know it, and learn it quickly
• Check members in, answer questions, and handle concerns before they become complaints
• Guide first-timers through contrast therapy safely, including sauna and plunge protocols
• Keep the front of house calm and unhurried, even when it is busy

Studio readiness and cleaning (30%)

• Clean and reset each suite after every session, including sauna, shower, and cold plunge
• Turn over movement studios between classes, including mats, props, and equipment
• Run daily deep cleaning of plunge tubs, wet areas, locker rooms, and common spaces
• Log daily water testing and chemical readings for the cold plunge, accurately and on time
• Restock supplies and keep cleaning and stocking trackers current
• Report maintenance and repair needs the same day you notice them
• Notice what needs doing and do it without being asked

Memberships and tours (25%)

• Walk prospective members through the studio and help them understand what fits
• Explain membership tiers clearly and without pressure
• Follow up with people who visited but have not joined yet
• Onboard new members so their first month actually sticks
• Support founding member enrollment through opening

Class and session support (15%)

• Manage class check-in, waitlists, and capacity in Momence
• Support instructors so they can focus on teaching
• Keep the schedule running on time
• Handle late arrivals and no-shows with grace

Who you are

• You are steady. Busy does not make you frantic.
• You are warm without being performative.
• You notice a smudge on the glass and wipe it before anyone mentions it.
• You have worked with people before, in wellness, fitness, hospitality, or service
• You are comfortable talking about money and memberships without it feeling like a pitch
• You can learn a booking platform quickly
• You are reliable. Shifts start early and end late, and members plan their day around us.

Experience with sauna, cold plunge, pilates, or yoga is a plus, not a requirement. We will train you on the equipment and the protocols. We cannot train you to care.

Schedule

The studio is open seven days a week, early morning through late evening. Shifts fall into early (starting 5:30 AM), midday, and evening (ending after 9 PM) blocks. Weekend availability is required for most roles.

We build schedules two weeks out and we honor them.