Customer Service Manager
Part-time
Harps Food Stores
CSM Summary To deliver more than is expected to my customers and associates by providing a positive first impression determining actual needs delivering real solutions adding value by managing the front-end of the store so that all customers are taken care of in and efficient and timely manner and leaving the customer so satisfied that no competitor is an acceptable alternative. CSM: What I Do How I Do It and Why I do it As a CSM this is what I do:
Front-end Operations I manage the front-end operations by following the daily schedule; monitoring the flow of customers opening registers as necessary managing breaks and lunches opening preparations supplies and closing procedures. Customer Transactions I manager shelf and display maintenance by maintaining new missing and price change tags/bibs maintaining sign integrity and ad pricing and signage and managing new discontinued and all other tags and signs. Service Desk Procedures I supervise Service Desk and financial services procedures including providing tills opening and closing the service desk selling financial services products refunds phones cleaning and organizing. Adaptability I am able to adjust myself readily to different conditions. I demonstrate flexibility in the workplace and remain comfortable with change and transition. Coaching/Mentoring I am a people builder by bringing out the best in people. I recognize and try to unleash the full potential of others by providing the needed resources coaching experiences and other support. I provide others the opportunity to take risks and learn from their mistakes. Conflict Resolution I facilitate the resolution of conflict between others. I seek to understand others viewpoints and effectively balance the competing priorities of different individuals. I gain agreement between myself others and third parties. Problem Solving I clearly define issues upfront and then use critical thinking skills and logic to effectively maintain answers to questions through a conscious and organized manner. Safety/Quality Orientation I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others. As a CSM this is how I do it:
Building Relationships I successfully initiate develop and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly respectfully and sincerely. I empathize with the emotions of others and consider things from other peoples perspective. Conscientiousness I demonstrate responsible behavior thoroughness of work and dependability. I consistently demonstrate compliance with Harps policies and procedures including regular and timely attendance adherence to dress code and ensuring a safe work environment and a willingness to complete other duties as assigned. Superior Customer Service/Hospitality I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines. Integrity I demonstrate and act in accordance with an appropriate and sound set of values beliefs and business ethics. I am an honest person. Modeling Cultural Values I act consistently in accordance with values that are consistent with those of the organization. I model high standards of behavior for others through personal actions and commitment to the organization. Professionalism I hold myself accountable by demonstrating a no excuses approach to my own attitude performance and results. I work in the best interest of Harps even when it involves putting individual needs aside. Showing Drive & Taking Action I act on my own initiative without being prompted. I handle problems with minimal guidance. I make things happen and take action quickly. As a CSM this is why I do it:
Customer Focus I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer satisfaction. Respecting others/Citizenship I encourage an atmosphere of teamwork by own actions. I support others facilitate their work and defend them when appropriate. I encourage cooperation and trust within a group. I show a high concern for the rights values and worth of others. I treat others fairly and consistently. I give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective. Supporting Harps Mission Statement With respect and support from my peers and supervisors I strive daily to exceed my customers expectations in an effort to support the Harps Mission Statement Our mission is to provide the best overall value to our customers building a reputation for competitive prices product quality and freshness friendly service and cleanliness. POSITION REQUIREMENTS:
Front-end Operations I manage the front-end operations by following the daily schedule; monitoring the flow of customers opening registers as necessary managing breaks and lunches opening preparations supplies and closing procedures. Customer Transactions I manager shelf and display maintenance by maintaining new missing and price change tags/bibs maintaining sign integrity and ad pricing and signage and managing new discontinued and all other tags and signs. Service Desk Procedures I supervise Service Desk and financial services procedures including providing tills opening and closing the service desk selling financial services products refunds phones cleaning and organizing. Adaptability I am able to adjust myself readily to different conditions. I demonstrate flexibility in the workplace and remain comfortable with change and transition. Coaching/Mentoring I am a people builder by bringing out the best in people. I recognize and try to unleash the full potential of others by providing the needed resources coaching experiences and other support. I provide others the opportunity to take risks and learn from their mistakes. Conflict Resolution I facilitate the resolution of conflict between others. I seek to understand others viewpoints and effectively balance the competing priorities of different individuals. I gain agreement between myself others and third parties. Problem Solving I clearly define issues upfront and then use critical thinking skills and logic to effectively maintain answers to questions through a conscious and organized manner. Safety/Quality Orientation I consistently produce and emphasize the need to produce high quality products and services while being aware of the issues and following procedures that affect personal safety and the safety of others. As a CSM this is how I do it:
Building Relationships I successfully initiate develop and foster relationships with others. I take a personal interest in the interests and ideas of others and treat others fairly respectfully and sincerely. I empathize with the emotions of others and consider things from other peoples perspective. Conscientiousness I demonstrate responsible behavior thoroughness of work and dependability. I consistently demonstrate compliance with Harps policies and procedures including regular and timely attendance adherence to dress code and ensuring a safe work environment and a willingness to complete other duties as assigned. Superior Customer Service/Hospitality I completely understand what delivering more than expected means in regards to great customer service. I remove any barriers impeding customer service. I actively look for ways to help others by following our SMILE Program guidelines. Integrity I demonstrate and act in accordance with an appropriate and sound set of values beliefs and business ethics. I am an honest person. Modeling Cultural Values I act consistently in accordance with values that are consistent with those of the organization. I model high standards of behavior for others through personal actions and commitment to the organization. Professionalism I hold myself accountable by demonstrating a no excuses approach to my own attitude performance and results. I work in the best interest of Harps even when it involves putting individual needs aside. Showing Drive & Taking Action I act on my own initiative without being prompted. I handle problems with minimal guidance. I make things happen and take action quickly. As a CSM this is why I do it:
Customer Focus I anticipate and recognize customer needs and remain dedicated exceeding customer expectations. I use customer information to improve products and services. I continually strive to improve customer satisfaction. Respecting others/Citizenship I encourage an atmosphere of teamwork by own actions. I support others facilitate their work and defend them when appropriate. I encourage cooperation and trust within a group. I show a high concern for the rights values and worth of others. I treat others fairly and consistently. I give appropriate attention toward the concerns expressed by others by empathizing with their emotions and considering things from their perspective. Supporting Harps Mission Statement With respect and support from my peers and supervisors I strive daily to exceed my customers expectations in an effort to support the Harps Mission Statement Our mission is to provide the best overall value to our customers building a reputation for competitive prices product quality and freshness friendly service and cleanliness. POSITION REQUIREMENTS:
- High school diploma or G.E.D. equivalent preferred.
- Minimum one year experience operating a cash register in a retail establishment preferably in a grocery store
- Ability to accurately count money.
- Adaptable to different situations and the ability to respond with flexibility to shifting priorities and rapid change.
- Ability to interpret understand and follow instructions.
- Ability to work a flexible schedule including evenings weekends and holidays as needed.
- Ability to complete tasks in a timely manner.
- Moves lifts carries and places merchandise and supplies weighing less than or equal to 25 pounds without assistance.
- Frequently reaches overhead and below the knees including pushing pulling squatting kneeling bending stooping crouching and twisting with or without bearing weight.
- Frequent repetitive motion with hand(s) and arm(s) such as grasping gripping and turning.
- Visually locates merchandise and other objects at near and/or far distances as well as verified information often in small print.
- May be exposed to all weather conditions (hot cold rain snow ice and wind) as well as inside work with variations in heat cold dust and humidity.
- May be exposed to cleaning solvents or other chemicals.
- May be exposed to latex eggs nuts soy and wheat.
- Employment at Harps may be contingent upon completion and our evaluation of a PEP survey drug screen employment reference check criminal background check and credit check.
Required Experience:
Manager
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Service Manager in Springdale, AR vacancy
- Job Title:Customer Experience Account ManagerDepartment:Customer Service & Contact Center OperationsCountry:United States of AmericaState/Province:ArkansasCity:LowellFull... ...to understand the conditions and challenges the managed customer base is facing and the corresponding...SuggestedFull timeTemporary workPart timeWork experience placementWork at officeRemote workVisa sponsorshipShift work
- ...emergency restoration and reconstruction services for residential and commercial properties. With a commitment to exceptional customer service and quality workmanship, we help clients... ...and results-driven Business Development Manager to join our team and drive growth across...SuggestedWork at office
- ...Strategic (National) Account Contract Compliance Manager As the Strategic (National) Account Contract Compliance Manager, you will manage the relationship between Applied service centers and customer plants within a defined geography in terms of customer service, quality...SuggestedContract work
- ...building meaningful relationships with our customers. We take pride in creating value and... ...you. ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Jan Phillips... ...marketing relevant products and services. Grow your career as you better your...SuggestedWork at officeFlexible hours
- ...Job Description Job Description: Select Business Unit Account Manager Department: Commercial Lines Reports To: Commercial Lines... ...autonomy and minimal producer involvement. This role owns all servicing, renewals, marketing, claims handling, coverage reviews, and...SuggestedFull time
- ...Customer Service Manager To deliver more than is expected to my customers and associates by providing a positive first impression, determining actual needs, delivering real solutions, adding value by managing the front-end of the store so that all customers are taken...Flexible hoursShift workAfternoon shift
$50.07k - $60.04k
...meetings/discussions where applicable. ~ Assist the Account Manager/Sr. Account Manager to maintain the forecast. ~ Assist and... ...applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by...Temporary workFreelanceInternshipWork at officeLocal areaFlexible hours- ...seeks team members who share our values: service, growth, teamwork, and safety. As a... ...maximize profitability, and foster long-term customer loyalty. Forecasting sales trends and... ...existing partnerships. Expanding and managing a robust client database within your...Base plus commissionRemote work
- ...skills and relationship-building mindset Why GFI? For over 25 years, GFI Digital has helped businesses operate smarter through managed IT, print, networking, security, and communication solutions. Our growth is powered by our people, and we're committed to...
$100k
...we help businesses in fitness, recreation, golf and club, field services, laundry, education, and othermembership-based andservice-basedindustriessimplify operations, uncover insights, and elevate customer and member experiences. With Xplor Pay, we help businesses get paid...Weekly payFor contractorsLocal areaRemote workVisa sponsorshipFlexible hours- ...skills and relationship-building mindset Why GFI? For over 25 years, GFI Digital has helped businesses operate smarter through managed IT, print, networking, security, and communication solutions. Our growth is powered by our people, and we're committed to...
- ...Job Description Job Description National Account Manager – Branded & Private Label Location: Springdale, AR About the Role... ...products industry. This position will work with major national retail customers and will be responsible for account management, sales growth,...
$50k - $75k
...ROLE DESCRIPTION: As an Account Manager for Tim Pruitt - State Farm Agent, you... ...vital to our daily business operations and customers' success. You help grow our agency through... ...marketing relevant products and services. RESPONSIBILITIES: Develop and...For contractorsWork at officeLocal areaFlexible hours- ...plans, and executing actions that support and amplify customer promotions. The Customer Development Manager (CDM) is also responsible for developing and... ...providing high-quality products and excellent customer service.Category responsibilities include, but are not limited...Hourly payFull timeWork experience placementRelocation packageShift workDay shift
- Join to apply for the Customer Service Manager role at Castle Rental Job Description Job Title: Customer Service Manager Reports To: Store Manager FLSA Status: Exempt Summary: Manages Customer Service Specialists as well as the store's sales and marketing program by performing...Full timeLocal area
$100k
...we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-... ...industries simplify operations, uncover insights, and elevate customer and member experiences. With Xplor Pay, we help businesses get...Weekly payLocal areaRemote workFlexible hours- ...Whitlock Orthodontics is seeking a **Front Desk Coordinator I** to join our growing team.**How you’ll make us better:**Greet and receive customers, determines nature of visit, and notifies appropriate team member(s).Performs various administrative duties.* Welcomes visitors to...Full timeTemporary work
$110k - $165.3k
...DescriptionP&G is hiring Senior Account Executives to translate customer and consumer insights into strategies that deliver business... ...with customers and internal partners.Establish priorities and manage competing business needs.Communicate recommendations clearly and...Full timeWork at officeImmediate startRelocation- ...and develops new accounts.Prepares and delivers sales presentations to clients.Explains to customers how specific types of advertising will help promote their products or services in the most effective way possible.Provides clients with information regarding rates for...Full timeWork at officeLocal area
$85k - $125k
...Environmental Works, Inc. (EWI) is looking for a Client Manager to drive industrial and field services sales within a 150-mile radius of the Springdale, AR... ..., and increase revenue streams from current EWI customers with the support of production and marketing departments...Full timeContract workTemporary workCasual workWork at officeLocal areaNight shiftAfternoon shift- ...Customer Service CoordinatorArconic is currently in search of a Customer Service Coordinator to join our Kawneer team based in Springdale... ...including prompt response time and documentationExcellent time management and organization with attention to detailAbility to work in...Work experience placementWork at office
- ...that meet each family's needs ◾Build and manage your own client portfolio with guidance... ...support tools ◾Represent the values of Service Over Sales, putting clients’ well-being first... ...social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
$112k - $140k
...toy company in the world, is seeking a National Account Sales Manager to drive revenue and profitability by selling the most iconic toy... ...growth, ensuring flawless retail execution, and deepening our customer partnerships. Success in this role requires strong sales acumen...Work at officeLocal areaWork from homeFlexible hours- ...Springdale is seeking candidates to fill an Accounting Assistant Manager position. This position is available in Russellville,... ...nurtures health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling...Hourly payFull timeMonday to Friday
- ...Accounting Assistant Manager Arisa Health in Springdale is seeking candidates to fill an Accounting Assistant Manager position. This... ...health and well-being for all. Arisa provides outpatient services, Crisis services and emergency screening, substance abuse counseling...Hourly payFull timeMonday to Friday
- ...)Fortune Best Consulting & Professional Services Workplaces (2024)Business Intelligence Group... ...Walmart Grocery National Account Manager is responsible for developing strong omni... ...launchesDevelop strategies for profitably growing customers and categoriesDevelop monthly sales and...Local area
$68k - $136k
...dynamic, results oriented Sales Development Manager to drive new business acquisition in... ...that meet the unique needs of new customers. This role is focused exclusively on... ...Affairs, Finance, Contracts, and Technical Services, to deliver customer-focused solutions and...Contract workWork at officeWorldwideNight shift- ...smart, driven people who are passionate about our platform, our customers, and their own ability to make an impact on the outcomes of... ...the platform into their daily operations. Relationship Management & Account Health Build and maintain multi-threaded relationships...Full timeH1bVisa sponsorshipWork visa
- ...other Business Operations.Knowledge of Consumer-Packaged Goods (CPG) industry required.Strong knowledge of Syndicated Data and Customer Manager ProcessRetail Link experience required.Limited travel may be required.#DiscoverYourPathDirect report responsibilities as team...
$132.3k - $176.4k
...At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next,... ...government organizations and briefs senior management on high dollar opportunities Develops... ...Promote and position Lumen services and solutions through direct and indirect...Full timeContract workTemporary work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Manager. Be the first to apply!
Related searches
- customer service supervisor Springdale, AR
- customer service account executive Springdale, AR
- customer service support manager Springdale, AR
- remote customer service manager Springdale, AR
- director customer care Springdale, AR
- manager customer success team Springdale, AR
- customer service executive Springdale, AR
- csm Springdale, AR
- insurance customer service manager Springdale, AR
- sales customer service manager Springdale, AR





