Information Technology Specialist (System Administrator)

Summary If selected, you'll serve as a Systems Administrator Level I within the Office of Information Resources Management (IRM), performing a variety of duties involving the support and administration of the agency's Microsoft cloud and enterprise computing environment. This work involves configuration and maintenance of Microsoft O365 services, Microsoft Entra ID, Microsoft Azure cloud services, Microsoft Intune, and Microsoft Defender under the guidance of senior engineer and cloud administrators Responsibilities The duties may include, but are not limited to: Serves as System Administrator to support the day-to-day operations of MSPB’s IT systems and peripherals. Assist with user provisioning, licensing, and service configuration. Troubleshoot user access, authentication, mailbox, and collaboration platform issues. Monitor service health and assist in implementing recommended improvements. Coordinate helpdesk operations including the remediation of system-identified cyber security alerts and known vulnerabilities. Assists in implementing network, administration, and software system configuration changes or new equipment installation as necessary. Requirements Conditions of Employment Qualifications Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement, including specialized experience and/or education, as defined below. FOR THE GS-11 LEVEL: Applicants must have one year of specialized experience (equivalent to the GS-9 level) that may have been obtained in the private or public (local, county, state, Federal) sectors which demonstrates: Applying administrative knowledge of Windows desktop operating system, Microsoft O365, and Microsoft Azure Cloud Infrastructure to support day-to-day IT operations. Coordinating disparate IT resources to troubleshoot and resolve user and administrative IT problems. Utilizing IT Service Management, Cloud and endpoint security, Cloud backup, Cloud VPN, Teams telephony, and SDWAN products. OR Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management. TRANSCRIPTS are required if: You are qualifying for the position based on education. This education must have been successfully completed and obtained from an accredited school, college, or university All applicants qualifying based on experience must have IT-related experience demonstrating each of the four competencies listed below. Applicants must demonstrate possession of these competencies within the body of the resume; no separate statements addressing them are required. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education This position does not have an education qualification requirement. Additional Information Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): Visit the OPM website for information on how to apply as a CTAP, RPL, or ICTAP eligible. To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. CTAP/ICTAP applicants must receive a rating of at least 85 out of a possible 100 to receive selection priority. Travel, transportation, and relocation expenses will not be paid. Any travel, transportation, and relocation expense associated with reporting for duty will be the responsibility of the selected employee. Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc) should contact: View phone number on click.appcast.io. MSPB IS AN EQUAL OPPORTUNITY PROVIDER AND EMPLOYER and employment decisions are based on merit factors only. If you believe that you have been discriminated against in an employment decision by this agency, you have the right to seek counseling to resolve your complaint. You must do so within 45 days of the alleged discrimination action. If you desire to seek counseling, call the MSPB Office of Equal Employment Opportunity at View phone number on click.appcast.io. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here. Worksite Information: This position may be eligible to telework as determined by agency policy and any applicable collective bargaining agreements. This position may also be eligible for flexible work arrangements. Additional information regarding ad hoc, occasional, or reoccurring telework may be obtained at a later time from the hiring manager or program during the hiring process.