Member Services Manager

Pay range: $30.00 - $35.00 per hour based on experience. Schedule: Monday - Friday. Eligibility: Must have a degree in Social Work or a related field. General Purpose Handles pressure, objectivity, confidentiality, organization, planning, reporting skills, persistence, proactive listening, verbal communication, and relationships with residents and their families. Essential Duties Establishes course of action by exploring options and setting goals with residents and their families. Assists residents in achieving the highest practicable level of self‑care, independence, and well‑being. Provides medically related social services to help maintain the highest practicable physical, mental, and psychosocial well‑being of each resident. Evaluates social and family information, psychological and emotional needs to assess social services needs and develop care plans for social service issues. Provides emotional support and addresses emotional problems, including assisting residents and families with coping difficulties related to physical disabilities, health conditions, or grief. Assists residents with health‑care decisions. Assists with personal shopping. Assists in inventory and tracking patient belongings. Coordinates response to reports of missing, lost, or stolen belongings. Assists in obtaining resources from community and social services agencies, health and welfare agencies to meet residents’ needs. Assists in securing appropriate prosthetics and assistive devices. Develops and maintains strong working relationships with other departments and outside community agencies to facilitate social services for residents. Documents resident social service status. Assists in making outpatient appointments as ordered and schedules on‑site ancillary patient services, including optometry, podiatry, dentistry, and psychiatric services. Assists in discharge planning with appropriate agencies, entities, or individuals, including agency services, equipment, and referrals. Coordinates with interdisciplinary team. Provides in‑service training to staff as requested. Counseling residents and family members. Supervisory Requirements This job has no supervisory responsibilities. Qualifications Education and/or Experience: Bachelor’s Degree in Social Work or Human Services plus 2 years of supervised social work experience in a health‑care setting working directly with individuals. MSW preferred. Language Skills: Ability to read and comprehend technical procedures, policy and procedure manuals, and to effectively present information and respond to questions from managers and employees. Mathematical Skills: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form. Certificates, Licenses, & Registrations: Knowledge and experience with PCC preferred. Physical Demands Standing and/or walking very frequently. Sitting occasionally. Reaching with hands and arms frequently, pushing/pulling very frequently. Talking and/or hearing very frequently. Tasting and/or smelling very frequently. Lifting up to 25 pounds frequently. Climbing, balancing, stooping, kneeling, or crouching occasionally. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level is usually low to moderate. Additional Information Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above and may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed and are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. #J-18808-Ljbffr