Site Manager

Summary The Site Manager of Burbank Avenue is responsible for oversight of the daily operations of this apartment complex. The responsibilities include but are not limited to: reviewing applications for potential tenants, rents or leases apartments, collection of rents and deposits, oversees use of community room, multi-purpose room, coordinates maintenance of property, investigates and resolves tenant complaints and issues, prepares necessary reports, and supervises on-site staff. The Site Manager resides on site in an apartment within the community. Specific Duties and Responsibilities Review tenant applications for eligibility; maintain and purge waiting lists; show available units. Follow Burbank Housing’s procedure for processing eligible applicants within the program guidelines attached to the property (i.e. TCAC, CHFA, HUD, RHCP). Works diligently to ensure that all new move-in files are complete and orderly. Attend training as needed and recommended by Burbank Housing. This training may require overnight stays out of town. Walk the property at least twice per day (once in the morning and once in the evening) to assure residents of management presence and to monitor the overall appearance of the property. Attend regular in-house training and informational meetings offered by Burbank Housing. Ensure that vacant units are "turned" in the fastest possible time by monitoring the timeliness of vendors and maintenance staff. Walk vacant unit daily to monitor progress of turn. Keep property vacancy loss to a minimum by processing multiple applicants simultaneously upon receipt of notice of intent to vacate by current resident. Distribute rent bills, collect rent and security deposits for submittal to the accounting department. Work with accounting staff to facilitate smooth accounting procedures; fill out Tenant Status Change Orders in a timely fashion. Complete lease form, outline conditions and terms of occupancy with new resident and complete relevant paperwork. Perform annual re‑certification of tenants, complete required weekly reports, monthly reports, ticklers and compliance reports. Cooperate with compliance staff in submitting requested information for audits, inspections and annual reports for lenders and regulatory agencies. Supervise on‑site staff, provide constant feedback through verbal and written communications, participate in annual performance reviews, set priorities and goals, collect time sheets, and oversee work to ensure timeliness and a professional manner. Instruct tenants in emergency procedures, appliance use, and property rules. Investigate tenant complaints and resolve tenant issues, prepare written incident reports, prepare and serve tenant warning notices, 3‑Day notices, 10‑Day notices, and 30‑Day notices, appear in eviction proceedings, and maintain a daily Manager’s log. Show vacant units and apply approved marketing strategies to reduce vacancy loss. Conduct annual unit inspections, walk through of vacated units assessing any damage, cost of repairs, and arrange turnover repairs. Prepare security deposit refund statements and submit to accounting department for disbursement in accordance with lease provisions. With the Maintenance Crew Leader and Maintenance Operations Manager, schedule maintenance staff, engage subcontractors in repairing plumbing or electrical malfunctions, painting of apartments or buildings, and maintaining landscaping or gardening work, and prepare maintenance work orders for all maintenance work to be performed. Provide local information of available nearby schools, shopping malls, recreational facilities, and public transportation. Oversee, coordinate, and maintain calendar of events and users for multi‑purpose room and computer room use. Work in cooperation with Resident Service Coordinator staff. Other duties as assigned. Qualifications Qualifications Requirements: The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made (except experience levels) to enable individuals with disabilities to perform essential job functions. Education and Experience At least 3 years experience managing a large apartment complex, subsidized housing experience preferred. Real Estate license or college level property management coursework is preferred. Job Knowledge/Skills Commitment & enthusiasm towards achieving Burbank Housing’s Mission and Vision Statements. Ability to work cooperatively and effectively with a diverse group of people. Strong oral and written communication skills. Strong time management skills and ability to multi‑task. Language Skills Proficiency in English is required in both spoken word and written language. Ability to read and interpret rental agreements, government regulations, and budgets. Ability to write effective business correspondence. Ability to effectively communicate information and respond to questions from groups and individuals. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Attention to detail and high degree of accuracy required. Reasoning Abilities Ability to analyze and interpret technical procedures and instructions. Ability to collect data, establish facts, and draw valid conclusions. Management Skills Ability to supervise, train, and direct on‑site staff. Must be detail oriented, well organized, and must be sensitive to the needs and concerns of tenants and staff. Other Skills and Requirements Possession of a valid California Drivers License, a satisfactory driving record, and automobile insurance per requirements of the State of California. Working knowledge of computer software and systems: Excel, Word, Windows XP, Outlook E‑Mail. Clean or acceptable criminal background history for employee and adults age 18 years and older who reside with employee. Physical Demands While performing the duties of this job, employee is regularly required to walk, climb stairs, sit, use a step‑ladder, use hands to handle objects/operate keyboards, tools or controls, reach with hands and arms from the waist and above the shoulders, stoop, kneel and crouch, lift up to 30 pounds, talk and hear. A pre‑placement physical is required. Work Environment The noise level in the work environment is usually moderate. #J-18808-Ljbffr