Support Associate

Overview Join to apply for the Support Associate role at CertifID . We are a security-focused tech company that verifies identities and detects fraud in transactions to mitigate cybercrime risk in real estate and financial sectors. Responsibilities Meticulously examine data from various sources to ensure accuracy and completeness Identify and correct data errors and inconsistencies Research and verify missing information to ensure data completeness Conduct an average of 35 daily outreach calls to confirm business information Follow established data entry procedures and guidelines to maintain a high level of accuracy and efficiency Provide high-quality, responsive support to customers using our verification products Document customer interactions and escalate issues when appropriate Help to create guides and other training materials for customers on our products Assist with ordering and receiving documentation from lenders and other sources Maintain confidentiality and security of sensitive information What You Will Need Clerical office skills, including computer skills and data entry, are preferred Strong communication and interpersonal skills with a customer-first mindset Detail-oriented with strong investigative skills Reliable with a positive and professional attitude and strong work ethic Ability to learn and navigate multiple systems and portals Adaptability to handle changes in procedures and software systems Ability to prioritize, ask questions when appropriate, and exercise good judgment Strong organizational skills with an ability to manage time and resources effectively Comfort with both customer-facing responsibilities and internal data integrity work A curiosity to take on new challenges and help build new processes Benefits Flexible vacation 12 company-paid holidays 10 paid sick days No work on your birthday Health, dental, and vision Insurance (including a $0 option) 401(k) with matching, and no waiting period Equity Life insurance Generous parental paid leave Wellness reimbursement of $300/year Professional development reimbursement Competitive pay Learn more about CertifID’s culture Seniorities Not Applicable Employment type Full-time Job function Other Industries Computer and Network Security #J-18808-Ljbffr CertifID LLC