Property Operations Specialist

Property Operations SpecialistFairlawn is a vertically integrated firm specializing in real estate investment, management, and development. Based in Chicago and Champaign, Illinois, we have a more than 10-year track record in value-add projects, development, student housing, and build-to-rent communities. With a portfolio of approximately 6,000 units and $900 million in assets under management, Fairlawn has established a strong presence across Illinois, Indiana, and Kentucky. We are actively expanding into additional Midwest markets.The new team member will join a team of support specialists and be accountable for being an expert in our property management process and providing key operational support across the Fairlawn Portfolio. The Property Operations Specialist position will be based out of our Corporate Office in Champaign, IL with expected travel throughout Central Illinois and Indianapolis, IN.What will you do?Exemplify our core values of Be Kind, Be Flexible, Own It and Always ImproveServe as an expert in our Property Management ProcessAlign with on-site Property Managers to train new team members in Leasing, Resident Services, Facilities Management and Accounts ReceivableServe as a leader in our company among our teamsLead and Facilitate company training as neededComplete special assignments and projects directly impacting property management teams across the Fairlawn portfolio to ensure operational efficiency and financial performanceProvide flex on-site or off-site support to teams as needed, including filling in for roles during capacity gaps, property onboarding and augmenting capacity during high demand timesProvide support on frontline operations including answering calls, scheduling appointments, handling resident requests, showing residences to prospective residents, and providing any needed administrative supportProvide exceptional customer service and serve as an ambassador of the Fairlawn brandAssist in property onboarding tasks across different departments of the organization both before and after closeLearn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)Pivot, roll up your sleeves and jump in where needed!Why should you work here?Competitive PayAdditional monthly or quarterly incentive pay for meeting goals and supporting property performanceMedical, Dental, Vision, and Life Insurance to access care for positive health outcomes and your overall wellbeingEmployee sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met401(k) Retirement Plan with Match to invest in your future wealth and retirementPaid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshedCompany events to promote team cohesionWellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for youThe opportunity to work for a growing organization where you are valued and can have a direct impactQuarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your careerRequirementsWho you are – We'd love to hear from you if you:Have at least three years of property management or industry-level experienceHave at least one year of management experience, preferably in property managementHave previous leasing & sales experienceDemonstrate the ability to pivot and work at a variety of different settingsHave a High School diploma or GED (bachelor's degree preferred but not required)Are proficient with relevant technology (e.g. Microsoft Office, AppFolio, Outlook) and can easily adapt to changing technologyDemonstrate superior attention to detail, high energy and a positive attitudeHave an ability to give and receive real-time feedback with a positive mindsetHave demonstrated experience coaching and training successful teamsHave excellent written and verbal communication skillsCan work independently and also work closely with other team membersEmbody our core values: Be Kind, Be Flexible, Own It and Always ImproveSome additional things you will need:Valid driver's license and dependable transportationAvailability to work longer hours and weekends during peak times including onboarding new properties and summer turnoverAbility to travel by car, roughly 30% total out of state and 45% to our IL locationsMust be able to perform the physical functions of the position, including but not limited to: ability to walk properties, complete physical inspections, deliver resident communications and show propertiesWe are seeking candidates who demonstrate a strong alignment with the requirements listed above. While meeting all qualifications is preferred, we understand that exceptional candidates may bring comparable experience and skills to the table including prior experience at Fairlawn. We value diversity of thought and experience, and we are committed to considering all applicants [internal and external] and to identifying and selecting the most qualified applicant for the role.Depending on the role requirements, offers of employment may be contingent upon one or more of the following: employment history verification, criminal background check, motor vehicle record check, education verification, or credit check.Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business – the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.