Personal Lines Agency Account Sales Operations Support

Personal Lines Agency Account Sales Operations Support

Title: Personal Lines Agency Account Sales Operations Support

Location: Chandler, AZ (National Mobile Home Insurance)

Department: Administrative

Job Title: Personal Lines Agency Account Sales Operations Support

Company: National Mobile Home Insurance Corp (NMHIC)

Location: Chandler AZ (Onsite)

Job Type: Full-time / Non-Exempt

Pay: $25.00/hr - $28.85/hr + Bonus

About Us

At NMHIC, we specialize in providing tailored personal lines insurance solutions. We pride ourselves on delivering responsive service, reliable coverage, and a smooth experience for our clients and partners. We are looking for a detailed, driven, and reliable professional to join our team in a role supporting agency sales operations.

Job Summary

The Account Sales Operations Support representative plays a vital role in keeping our agency running efficiently. You will bridge administrative operations and sales workflowhandling client policies, carrier communications, and back-office tasks while assisting personal lines producers with quotes, applications, and pipeline tracking.

Key Responsibilities

Agency Account Operations:

• Process policy endorsements, cancellations, renewals, and client coverage changes.
• Handle client billing inquiries, premium payments, and carrier communications.
• Maintain accurate, up-to-date client files and policy records within the Agency Management System (AMS).
• Address incoming client service calls and emails with prompt, accurate resolution.

Sales Support & Pipeline Assistance:

• Gather risk details and assist producers with preparing personal lines quotes.
• Submit policy applications through carrier portals and assist in following up on underwriting requirements.
• Prepare pre-bind documentation and support policy issuance.
• Help track sales leads, pending applications, and renewal retention reports.

Qualifications & Skills

• Experience: 13+ years of experience in an insurance agency, personal lines underwriting support, or account management role (preferred).
• Licensing: Active Property & Casualty (P&C) or Personal Lines Insurance License.
• Technical Skills: Proficiency with agency management software, carrier rating tools, and Microsoft Office Suite (Word, Excel, Outlook).
• Communication: Excellent verbal and written communication skills with strong customer service instincts.
• Organization: High attention to detail, strong time-management habits, and the ability to multitask in a fast-paced environment.

Benefits & Perks

• Competitive compensation plan $52,000 to $60,000 + bonus
• Health, Dental, and Vision Insurance options
• Paid Time Off (PTO) and paid company holidays
• 401(k) retirement plan
• Opportunities for professional growth and insurance license support

Schedule

• 8-hour shift
• Monday to Friday

National Mobile Home Insurance Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. National Mobile Home Insurance Company participates in the E-Verify Program.