Patient Services Representative

Patient Services Representative

Be a part of our mission of preparing dentists that are committed to serving the underserved communities in northern New England and beyond. The University of New England College of Dental Medicine (UNECDM) is seeking a Patient Services Representative to join our Oral Health Center (OHC). The OHC Patient Services Representative greets and welcomes patients seeking care at our Oral Health Center. As the first point of contact for our patients, the OHC Patient Services Representative plays an important role in ensuring that our patients are provided with an overall positive experience each time they visit the OHC. This is a full-time (40 hours per week) position with an anticipated pay rate of $19.92 per hour.

About the University of New England UNE is Maine's largest private university, with two beautiful coastal campuses in Maine, a one-of-a-kind study-abroad campus in Tangier, Morocco, and an array of flexible online offerings. In an uncommonly welcoming and supportive community, we offer hands-on learning, empowering students to positively impact a world full of challenges. We are the state's top provider of health professionals and home to Maine's only medical and dental colleges, a variety of other interprofessionally aligned health care programs, and nationally recognized programs in the marine sciences, the natural and social sciences, business, the humanities, and the arts.

Benefits Overview Multiple health and dental plan options, plus vision coverage. Up to 8% retirement plan match. Generous leave time, including vacation, sick, and personal time, and 12+ holidays per year. Educational benefits: UNE tuition waiver for employees, spouses, and domestic partners. UNE tuition waiver for dependents of employees with 1 year of full-time service. 50% tuition reduction if less than 1 year of full-time service.

Responsibilities Reporting to the Assistant Director of Patient Services, the OHC Patient Services Representative demonstrates a strong customer focus while representing the core values of the UNECDM. The person in this role supports the academic mission of the CDM by: Providing a positive, patient-centric customer service experience that supports patient flow into and throughout the Oral Health Center. Carefully interviewing and accurately registering new patients in the clinic information system. Scheduling, rescheduling, or canceling patient appointments. Entering and updating patient information, including demographics, insurance, and scheduling records, to ensure accurate electronic patient records. Managing appointment check-in and appointment check-out. Verifying insurance coverage. Verifying methods of payment and collecting payments. Providing general triage related to the urgency of oral health care needs. Arranging for patient interpreter services. Handling incoming and outgoing referrals for care. Supporting the academic success of our students. Ensuring confidentiality related to all patient records and interactions. Performing general office duties such as answering telephones, emailing, photocopying, scanning, and faxing. Supporting compliance with regulatory and accreditation agencies by capturing signatures required on patient consents, and the maintenance of records related to guardianship, power of attorney, and the privacy and release of patient health records. Being flexible and adaptive to the needs of the organization.

Qualifications Individuals must possess the knowledge, skills, and abilities, or the aptitude required to develop the knowledge, skills, and abilities to perform the essential function of the jobs, with or without reasonable accommodation. A high school diploma or GED is required. Must also have: Strong verbal, written, and telephone communication. Ability to maintain a professional demeanor throughout all interactions with patients, students, faculty, other professional staff, and visitors to the Oral Health Center. Strong commitment to providing excellent, patient-centric customer service. Ability to accurately collect patient fees, and be able to perform simple math related to providing correct change, and/or recording payment information. Exceptional organizational skills and the ability to prioritize responsibilities within a dynamic environment. Strength in navigating challenging situations with guidance and support from others. Working knowledge of Microsoft Office Suite and/or Google Workspace, as well as the ability to functionally manage computers, and type accurately. Experience with the use of, or aptitude to learn printers, copy machine, fax machine, multi-line phones, and patient management/electronic health record systems.

EEO Statement Summary Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits, and will not tolerate, discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors should not motivate decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

Vaccination Statement (PLEASE NOTE) Employees in clinical settings must meet the State of Maine's immunization requirements and UNE's health and immunization standards for dental health care personnel. Must be medically cleared, fit tested, and trained on proper respirator (N95, Powered Air Purifying Respirator (PAPR)) use.

Additional Note This position is not eligible for H-1B visa sponsorship.

Anticipated Pay Range $19.50 - $19.92