Senior Sales Engineer

Job Description

Job Description

Description

Responsible for providing high-level, product-specific technical information and support to internal and external customers. Advises and recommends solutions to customers while presenting additional products and services as warranted.

Key Responsibilities

• Generate quotes for water treatment systems.
• Provides technical support and troubleshooting for product lines through e-mail and phone to internal and or external customers.
• Provides scheduled and emergency onsite technical support to customers as required.
• Interacts directly with clients/customers to resolve technical issues in a timely manner; uses knowledge and expertise to discern appropriate solutions.
• Identifies opportunities for additional sales to ensure customer needs are met and growth opportunities are maximized.
• Assists customers in implementing products and advises on their proper use.
• Follows up with customers to verify that solutions are successful. 
• Reviews owner/operator manuals.
• Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers; records these resolutions for general use.
• Possess and further develops a deep understanding of water treatment applications.
• Uses judgment to determine the proper resources to fix issues. 
• Tracks open customer issues and communicates the status to customers. 
• Develops tools, training and methodologies to support team and business growth.
• Performs other related duties as required or assigned.

Skills Knowledge and Expertise

Skills and Abilities

• Applies excellent judgment skills to properly evaluate situations and immediately provide effective solutions.
• Effectively communicates information and responds to questions in person-to-person and small group situations with vendors, internal and external customers, the general public, and other employees of the organization.
• Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
• Writes routine reports and correspondence.
• Adds, subtracts, multiplies, and divides numbers (using currency and other forms of measurement).
• Utilizes common-sense understanding in order to carry out written, oral, or diagrammed instructions.
• Deals with problems involving several known variables in situations of complex nature.
• Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.
• Frequently makes decisions of major importance, which may affect the work operations of other employees and/or clientele to a major degree.
• Completes intermediate and complex tasks. 
• Uses noncomplex and complex machines and equipment.

Education and Experience

• Equivalent of four years of high school (required).
• Minimum five years of related water treatment experience (required). 

Computer Skills

• Spreadsheet, word processing/typing, database, alph

Benefits

Franklin Electric is committed to offering its employees a comprehensive benefit package at a competitive cost. The Franklin Electric benefit program is designed to offer eligible employees the flexibility to select benefits that best suit their individual needs and goals. Franklin Electric offers a generous and expansive benefit program, including employer sponsored disability and life insurance, as well as options for medical, dental and vision. The benefit program reflects Franklin Electric’s dedication to its employees and also offers a variety of voluntary product offerings on top of the basic benefit plan. Finally, Franklin Electric offers a generous 401(k) program with a company provided match and service contribution for eligible employees. Significant costs are assumed by Franklin Electric as part of its continuing commitment to provide a holistic benefit program. 

Becoming a part of the Franklin team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company, but more importantly, be satisfied in knowing you make a difference.