Service Desk & Facilities Lead

Service Desk & Facilities Lead Must be in Southern NV and have a reasonable commute to Las Vegas, NV due to in‑office requirements. Schedule Full‑Time, Monday‑Friday, 9:00 am – 6:00 pm. Compensation Starting Pay: $56,000 – $70,000 per year. Location 9911 Covington Cross Dr. Suite 190, Las Vegas, NV 89144, USA. Description PCI is seeking a detail‑oriented, customer‑focused Service Desk & Facilities Lead who is experienced in IT service desk operations and has strong problem‑solving skills. What You'll Do Service Desk Support Provide on‑site technical support for 50+ local users, including laptop configurations, troubleshooting, and maintenance. Deliver remote technical co‑support for 200+ users in the St. Cloud, MN office and working‑from‑home environments. Deploy and manage software installations, updates, and patches using tools such as PDQ and SmartDeploy across all company locations. Facilities Management Serve as the primary point of contact for all Las Vegas office facilities matters, ensuring a safe and comfortable work environment. Manage vendor relationships and contracts for building services, including cleaning, repairs, and security. Coordinate office maintenance, security, and emergency preparedness efforts. Collaboration and Communication Provide mentorship and guidance to employees on IT best practices and security awareness. Identify process improvements to enhance IT support and facilities management efficiency. Provide clear, concise updates on technical and facilities issues, resolutions, and timelines to staff and stakeholders. What We’re Looking For Must‑Have Qualifications Associate’s degree or equivalent experience and certification in a related field. Advanced troubleshooting skills for laptops, software, and IT systems. Strong knowledge of service desk management tools and endpoint security practices. Familiarity with facilities operations, including HVAC systems, security, and emergency preparedness. Valid driver’s license, reliable vehicle, and active insurance for occasional work‑related travel. Nice to Have Minimum of 2 years’ experience in a supervisory or leadership role within an organization of 100+ employees. Minimum of 4 years’ experience using systems such as Active Directory, Confluence, Duo, Jira Service Desk, Office 365, PDQ, and Zoom. Relevant certifications such as ITIL, Microsoft 365, Active Directory, or similar. Location & Work Setting Office Address: 9911 Covington Cross Dr. Suite 190, Las Vegas, NV 89144 Schedule: Full‑Time, Monday–Friday 9:00 am – 6:00 pm PST Work Setting: In‑Office On‑call rotation: 1 week every 4 weeks Competitive Compensation & Benefits Starting Pay: $56,000 – $70,000 per year. Additional Perks Annual Discretionary Bonus Earned Safe & Sick Time (ESST) Paid Maternity & Paternity Leave Paid Time Off (PTO) & 8 Paid Holidays Donation Matching & Paid Volunteer Time 401(k) Match – 100% up to 5% Tuition Reimbursement & Student Loan Match Program Equal Employment Opportunity PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at View email address on click.appcast.io. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Preferred Credit, Inc.