Clinic Supervisor

Position Purpose The Clinic Supervisor is responsible for assisting in planning, coordinating, and monitoring all operational and financial aspects of the Wesley Health Center. In conjunction with providing effective leadership to clinic staff, the Supervisor oversees the delivery of quality, cost-effective patient care. The position collaborates with the Clinic Administrator in directing support services and personnel to discharge their responsibilities. Function in as a member of a multi-disciplinary team and leadership team to facilitate JWCH’s Strategic and Operational Plan. Communicate organizational objectives and vision to the clinic team members. Maintain and ensure compliance with all JWCH policies and procedures and regulatory agencies rules and regulations including HIPPA guidelines. Ensure and maintain sites specific insurances, licenses, certifications, contracts, MOUs, etc. Assist Clinic Administrator with the development and implementation of departmental goals, policies, procedures, budgets, and reporting tools. Promote a team approach to delivering quality, cost-efficient care where patient satisfaction is the primary goal. Supervise staff to ensure duties are performed effectively and efficiently. Ensure staff provide excellent inpatient care with appropriate orientation, training, coaching and monitoring, while maintaining employee satisfaction. Coordinate providers’ schedules and the scheduling of patients, monitor appointment availability (access) and implement changes as needed. In conjunction with the designated Clinic Administrator, work to enhance provider satisfaction and, when necessary, assist in resolving provider related issues. Based on projected enrollment, visits, and utilization, monitor the impact of growth on the facility’s existing space plan; propose, plan and direct facility expansion and enhancement projects when required; maintain a professional facility appearance that meets the expectations of patients. Assist with the coordination and implementation of quality improvement activities in conjunction with Quality Improvement/Quality Assurance and overseeing the delivery of quality patient care within the Wesley Health Center site. Work with the billing department for the timely collection and submission of encounters. Enhance health center visibility through community involvement by participating in service and professional organizations. Actively participate on organizational and ad-hoc committees, as needed. On a monthly basis, and as needed, report progress, operational issues, organizational opportunities and threats to the Operations Leadership Team. Monitor patient satisfaction through various programs such as the formal complaint process, patient survey, etc. and respond as appropriate. Work toward ensuring that customer service standards are met and perform additional duties as assigned. Participate in JWCH’s customer service training called AIDET on an annual basis. Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions. Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes. Become a Master Trainer by participating and learning the AIDET Customer Service Train-theTrainer Program by JWCH. Conduct at least one AIDET customer service training for staff on an annual basis as a Master Trainer. Ensure all new and existing team members complete the AIDET customer service training annually. Other duties as assigned by supervisor. Position Purpose The Clinic Supervisor is responsible for assisting in planning, coordinating, and monitoring all operational and financial aspects of the Wesley Health Center. In conjunction with providing effective leadership to clinic staff, the Supervisor oversees the delivery of quality, cost-effective patient care. The position collaborates with the Clinic Administrator in directing support services and personnel to discharge their responsibilities. Principal Responsibilities Function in as a member of a multi-disciplinary team and leadership team to facilitate JWCH’s Strategic and Operational Plan. Communicate organizational objectives and vision to the clinic team members. Maintain and ensure compliance with all JWCH policies and procedures and regulatory agencies rules and regulations including HIPPA guidelines. Ensure and maintain sites specific insurances, licenses, certifications, contracts, MOUs, etc. Assist Clinic Administrator with the development and implementation of departmental goals, policies, procedures, budgets, and reporting tools. Promote a team approach to delivering quality, cost-efficient care where patient satisfaction is the primary goal. Supervise staff to ensure duties are performed effectively and efficiently. Ensure staff provide excellent inpatient care with appropriate orientation, training, coaching and monitoring, while maintaining employee satisfaction. Coordinate providers’ schedules and the scheduling of patients, monitor appointment availability (access) and implement changes as needed. In conjunction with the designated Clinic Administrator, work to enhance provider satisfaction and, when necessary, assist in resolving provider related issues. Based on projected enrollment, visits, and utilization, monitor the impact of growth on the facility’s existing space plan; propose, plan and direct facility expansion and enhancement projects when required; maintain a professional facility appearance that meets the expectations of patients. Assist with the coordination and implementation of quality improvement activities in conjunction with Quality Improvement/Quality Assurance and overseeing the delivery of quality patient care within the Wesley Health Center site. Work with the billing department for the timely collection and submission of encounters. Enhance health center visibility through community involvement by participating in service and professional organizations. Actively participate on organizational and ad-hoc committees, as needed. On a monthly basis, and as needed, report progress, operational issues, organizational opportunities and threats to the Operations Leadership Team. Monitor patient satisfaction through various programs such as the formal complaint process, patient survey, etc. and respond as appropriate. Work toward ensuring that customer service standards are met and perform additional duties as assigned. Participate in JWCH’s customer service training called AIDET on an annual basis. Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions. Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes. Become a Master Trainer by participating and learning the AIDET Customer Service Train-theTrainer Program by JWCH. Conduct at least one AIDET customer service training for staff on an annual basis as a Master Trainer. Ensure all new and existing team members complete the AIDET customer service training annually. Other duties as assigned by supervisor. Requirements Preferably possess a Bachelor’s degree in a related field with a minimum of two years of experience in healthcare management. Relevant experience may be considered in lieu of formal education. Minimum of two years of experience working in an FQHC (Federally Qualified Health Center) Demonstrate knowledge of Federal, State, and local funding allocated for health services. Have a track record of working with clients or patients, as well as staff, from diverse socioeconomic, ethnic, and cultural backgrounds. Previous supervisory experience is a requirement. Bilingual/Bi-cultural proficiency (Spanish/English) is mandatory. Experience within a Community Health Care Center is highly desirable. Proficiency with computer applications such MS- Word, PowerPoint, Excel and Outlook etc. Demonstrate strong leadership skills, effectively managing and motivating a diverse team. In-depth knowledge of healthcare regulations, compliance standards, and quality improvement processes. Excellent communication and interpersonal skills, fostering a positive and collaborative work culture. All JWCH, Wesley Health Centers workforce are recommended to be fully vaccinated and boosted against COVID-19. Employee Benefits At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes: Medical, Dental, Vision Monthly employer-sponsored allowance for assistance with health premiums. Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses. Paid time off (vacation, sick leave) and 13 paid holidays. 401(k) Safe Harbor Profit Sharing plan. Mileage reimbursement. Short- and long-term disability plans (LTD/STD). Life insurance policy & AD&D, and more! JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer. #J-18808-Ljbffr