Clin Svc Rep Supervisor

Clin Svc Rep Supervisor Job No: 539877 Work Type: Full Time Location: Main Campus (Gainesville, FL) Classification Title Clin Svc Rep Supervisor Minimum Requirements High school diploma or equivalent and six years of medical office experience, including knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience. Job Description The Clinical Service Representative Supervisor serves as support to the Clinical Service Representative Manager. It handles patient information and provides specific clinical support, which may include patient phone calls, scheduling appointments, scheduling ancillary tests, assisting with referrals, and coordinating patient care with SHCC departments. The role also assists clinical staff with assessing patient information, shares expertise, and provides support to team members, and assists other department personnel as necessary. Administrative Support Responsibilities Collaborates with the Clinical Service Manager in managing team schedules and processes. May participate in making changes to provider templates. Addresses and resolves escalated patient issues. Monitors daily DAR schedules and communicates scheduling errors and changes to the Manager and the Associate Director of Clinical Operations. Identifies opportunities for system and workflow enhancements to boost team efficiency. Attends department meetings with the Clinical Service Representative Manager at SHCC. Patient Care Support Responsibilities Handles incoming calls from patients and internal staff. Schedules patient appointments and gathers essential information needed to create an SHCC EHR account. Collaborates with other sub‑specialties and SHCC departments when necessary for patient account creation and scheduling. Support Staff Team Support Responsibilities Proposes process improvements for team members and serves as their knowledge resource. Shares expertise and offers assistance to team members. Aids in training and setting up EHR profiles for new team members. Acts as backup support to ensure adequate clinic coverage. Monitors the CISCO system to ensure delivery of patient care and assists the Clinical Service Representative Manager with the SHCC phone tree and prompts. Typical Schedule Monday through Friday, 8:00 am to 5:00 pm; 40 hours per week. Occasional Sundays as needed (12:00 pm‑4:00 pm). Hours and days may vary according to the need of the SHCC. Salary $22.03 - $27.00 per hour. Required Qualifications High school diploma or equivalent and six years of medical office experience, including knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience. Preferred Qualifications EXPERIENCE: Five years of appropriate experience. KNOWLEDGE: Knowledge of patient care. Knowledge or experience with Microsoft computer programs and various computer software applications. Knowledge and experience with Electronic Health Records (EPIC). Knowledge of SHCC's functions, policies and confidentiality procedures. SKILLS: Skilled in basic math. Excellent customer service skills. ABILITIES: Ability to communicate efficiently in writing and verbally; ability to work independently and organize and maintain staffing for clinical teams; ability to manage patient and provider complaints. Application Process To be considered, submit cover letter, resume, and a list of at least 3 references by 11:55 p.m. (ET) of the posting end date. This position is eligible for Veteran's preference; if claiming, upload DD 214 Member Copy 4. Equal Opportunity The University of Florida is an Equal Employment Opportunity Employer. Hiring is contingent on eligibility to work in the U.S. If an accommodation due to a disability is needed to apply, please call View phone number on click.appcast.io or the Florida Relay System at View phone number on click.appcast.io (TDD) or visit Accessibility at UF. #J-18808-Ljbffr