Site Support Specialist - VIP Support (Windows & Mac)
E-Solutions
Position : Site Support Specialist - VIP Support (Windows & Mac)
Location : San Jose, CA(onsite
Job Description
• Provide on-site technical support for desktops, laptops, Printers, Mobile devices and peripherals.
• Troubleshoot and resolve hardware and software issues for Windows and macOS systems.
• Install, configure, and maintain operating systems and applications.
• Manage user accounts, permissions, and access in Active Directory and other systems.
• Support network connectivity issues (LAN/Wi-Fi).
• Coordinate with remote teams for escalations and advanced troubleshooting.
• Maintain inventory of IT assets and ensure compliance with company policies.
• Document incidents and resolutions in ticketing systems.
o Support IT projects such as system upgrades, migrations, and rollouts. Required Skills
• Strong knowledge of Windows OS (Windows 10/11) and macOS.
• Experience with Microsoft Office Suite and common business applications.
• Familiarity with Active Directory, Group Policy, and basic networking (TCP/IP, DNS, DHCP).
• Ability to diagnose and resolve hardware issues (desktops, laptops, printers).
• Knowledge of remote support tools and ticketing systems.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks.
Vacancy posted 3 days ago
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