IT Support Specialist II
Rootshell Enterprise Technologies
Job Description: Desktop Engineers are responsible for providing level 2 & 3 support by responding to, evaluating, and prioritizing incoming IT support requests to the IT service desk by internal end users in a flexible, fast paced and growing, but very customer focused environmentsoftware issues affecting end user technology devices including Dell/Apple/Microsoft desktops/laptops, iPhones, Android, Zoom VC, and Cisco VoIP phones. Follows-up on any open incidents, escalates to Sr. IT team members (when appropriate), to ensure all SLAs are met and incidents are resolved in a short time frame. Ability to be dynamic and reactive as well as creating and driving process to increase IT efficiency, drive pro-activeness, and educate end users on how best utilize the technology provided. Responsibilities: o Troubleshoot to resolution Windows 7/8.1/10, Mac OSX, Microsoft Office 365, and other internal application software issues as assigned o Image, configure, upgrade, and repair Dell, Surface, Apple desktops and laptops o Active Directory, MS Exchange, SCCM, JAMF administration including add/change/move requests o Administer and maintain iPhone and Android mobile phones\tablets via InTune MDM o Remote support for all metros in North America (Seattle, Silicon Valley, LA, Denver, Dallas, Miami, Atlanta, Chicago, Toronto, Boston, Tampa, NY, DC) o Complete desktop and telecom related projects as assigned (e.g., software or hardware deployments, office moves, IT license audits, etc.). o Help troubleshoot and work with telecom engineers to resolve end user telecom issues o Provide outstanding customer service o Help build and a rich IT knowledge base by creating and maintaining process and resolution documentation o Understands implications of work and makes recommendations for solutions o Determine methods and procedures on new assignments. o Ability to lift 50 lbs o Other duties as assigned Qualifications/Experience: o Advanced to expert knowledge of SCCM, JAMF, Windows 7/8.1/10, Mac OSX, Office O365 o Understanding of system administration, basic networking and VoIP concepts o 4 - 6 years' experience working in a fast paced and dynamic but VERY customer focused IT Helpdesk environment o Bachelor's degree in Computer Science or MIS or equivalent work experience o Detail oriented, deadline and results driven o Excellent written and verbal communication skills o Strong customer service background o Intel based Mac OSX hardware/software support is required
- ...with vendors Ship items to remote locations as necessary Determine equipment required to increase productivity/efficiency Lift server or computer equipment weighing up to 45lbs. Work closely with management and other teams to support companywide projects...SuggestedRemote work
$30 - $40 per hour
...Job Overview Fujitsu is looking for a candidate to strengthen our system operations and employee IT support structure. We are seeking a part‑time IT Support Assistant on a contract position for approximately six months. This role requires on‑site work for at least three...SuggestedHourly payContract workPart timeWork at officeRelocationVisa sponsorshipRelocation package3 days per week$90k - $110k
...The Opportunity Join our mission to empower teams through technology that supports AI-powered productivity. As an IT Support Specialist , you’ll play a hands-on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers,...SuggestedPermanent employment$30 - $40 per hour
...IT Support Specialist Job Location: Santa Clara, California Location Flexibility: Primary Location Only Req Id: 6481 Posting Start Date: 6/16/26 At Fujitsu, we are driven by our purpose to make the world more sustainable by building trust in society through...SuggestedContract workPart timeWork at officeVisa sponsorshipRelocation package3 days per week$35 - $50 per hour
Job Summary We are seeking a skilled IT Support Specialist for a contract/temporary opportunity in Mountain View, CA. This role is ideal for a customer-focused technology professional who enjoys resolving technical issues, supporting end users, and working across desktop...SuggestedHourly payContract workTemporary work- A global staffing firm is seeking a Desktop Support Analyst to handle the installation, configuration, troubleshooting, and maintenance of Microsoft Windows and Mac OS systems, as well as associated peripherals. This role demands a customer-oriented individual with experience...
- ...vision is to bring adaptive innovation to support our nation's most important missions... ...interests. Requisition #: 982 Job Title: IT Support Specialist Job Title for Careers Page: IT... ...Security+ CE (or equivalent IAT-II certification; e.g., CompTIA Security+)...Temporary workFor contractorsWork at officeRemote work2 days per week
$105k - $130k
...the ultimate goal of enabling human life on Mars. Executive IT Support Specialist the company is looking for an Executive IT Support Specialist... ...regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (...Permanent employmentTemporary workWork at officeWeekend work$40 - $50 per hour
Highspring is seeking a Part-Time IT Support Specialist in Mountain View, CA for a 3-month contract. The role requires 8-hour shifts onsite 3-4 days a week, handling IT operations and employee support. The ideal candidate will have 3+ years of experience, proficiency in...Hourly payContract workPart timeShift work3 days per week$40 - $50 per hour
...to start (potential extension) Schedule : Part-time | 8-hour shifts/day | Onsite required Highspring is hiring a Part‑Time IT Support Specialist for a 3‑month contract to support our client. You’ll be responsible for managing IT operations, providing employee support,...Contract workPart timeWork at officeLocal areaRemote workFlexible hoursShift work3 days per week- AppleOne Employment Services is seeking a skilled IT Support Specialist for a contract opportunity in Mountain View, CA. This role involves providing desktop and network support, resolving technical issues, and helping end users stay productive. The ideal candidate will...Hourly payContract work
$90k - $110k
Dormont Manufacturing Co in Mountain View, CA is seeking an IT Support Specialist to maintain and improve systems supporting AI productivity. You’ll collaborate with engineers and business teams, providing support for hardware, software, and network issues, as well as managing...$35 - $43 per hour
...Title: IT Support Specialist Pay: $35.00- $43.00/hour Location: Palo Alto, CA Schedule: Standard Office Hours Duration: 12-Month Contract The IT Support Specialist provides Tier 1/Tier 2 support for end users across hardware, software, access, and collaboration tools....Contract workWork at officeRemote work$70k - $85k
...color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. IT Support Engineer I Job Summary As an IT Support Engineer I, you’ll be the go-to technical expert for helping clients solve hardware, software...Full timePart timeWork experience placementRemote work$70k - $85k
...improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you. IT Support Specialist I Job Summary As an IT Support Specialist I, you'll be the go-to technical expert for helping clients solve...Full timePart timeRemote workWorldwide- ...Job: IT Support Specialist Duration: 5+ Months Location: Palo Alto, CA Job Description: Client is scaling rapidly across sites, cloud platforms, and a distributed workforce. As we grow, we are building a modern, reliable, and user-centric IT organization...Remote work
$31 - $37 per hour
...General Description of Position The IT User Support Specialist is an integral team member responsible for providing daily, first-level, on-site and remote user support and maintenance of the computer desktop environment. The role includes documenting, analyzing and resolving...Hourly payContract workWork at officeLocal areaRemote work$30 - $40 per hour
Fujitsu is seeking a part-time IT Support Assistant for its Santa Clara office. This role involves providing IT support for employees, including hardware setup and troubleshooting. The ideal candidate will have at least a year of experience in IT support, strong communication...Contract workPart timeWork at office$43.75 - $65.38 per hour
IT Helpdesk Support Specialist (Temporary Contract Staff Augmentation Role) Ampere is a semiconductor design company for a new era, leading the future of computing with an innovative approach to CPU design focused on high-performance, energy efficient AI compute. As a...Hourly payWeekly payFull timeTemporary workWork at officeLocal areaRemote work$85k - $110k
.... Remote/hybrid option unavailable. Position Overview Our IT Service Desk is the central point of contact for all IT-related incidents and service requests. The role of the Sr. IT Support Specialist is to provide proficient support for all staff. The Sr. IT Support...Full timeWork at officeLocal areaImmediate startRemote workFlexible hours- ...United States Digital Space LLC in Palo Alto is seeking an Executive IT Support Specialist to deliver top-tier support to our executive team. You will ensure that all IT solutions are state-of-the-art and continuously operational. The ideal candidate must possess strong...
- ...SPACE EXPLORATION TECHNOLOGIES CORP is looking for an Executive IT Support Specialist in Palo Alto, California. The specialist will deliver exceptional IT solutions to ensure seamless operations for our executives. This role requires a minimum of three years of enterprise...
- Hydrogen Group is seeking an IT Support Specialist in Palo Alto, CA, to provide Tier 1/Tier 2 support for end users. The role involves troubleshooting hardware, software, and other collaboration tools effectively. The ideal candidate should have 2-4 years of IT support...Contract work
- Mistral AI in Palo Alto is seeking an IT Specialist to deliver an exceptional digital experience by supporting hardware, software, and collaboration tools across the US and APAC. You will ensure fast, reliable assistance and lead office openings, moves, and other IT projects...Work at office
- ...Contract: Long-Term Contract Experience: 6+ Years As a core member of our IT team, you will: Provide Expert Technical Assistance: Serve as the primary point of contact for technical support, delivering prompt and effective assistance to end-users via phone, email,...Long term contractFull timeContract workRemote work
- Gibson Dunn in Palo Alto is seeking an IS Support Specialist to provide technical and operational support for IS functions. This role involves delivering timely IS services, interacting with customers, and maintaining equipment operational availability. Candidates should...
$83k - $132k
...workloads with high‑performance GPU infrastructure. As a Bare Metal Support Engineer, you will support, operate, and maintain CoreWeave’s... ..., applicants must be: (i) a U.S. citizen or national, (ii) a lawful permanent resident, (iii) a refugee, or (iv) an asylee...Permanent employmentTemporary workCasual workWork at officeRemote workFlexible hours- ...If you have a background and skill set for IT and a determined mindset to overcome any... ...of the IT Technician will be to respond to support requests in a timely manner, be the initial... ..., and customers daily. IT Technician II Responsibilities Provide support of incoming...Work experience placementWork at officeLocal areaRemote workFlexible hours
- ...LLC at NASA Ames Research Center in Mountain View, California supporting 250+ IT Professionals in a R&D environment. Work in an environment... ...Manage Microsoft Active Directory /GPO Management MS SQL and IIS Server configurations and security Developing baseline OS installs...Permanent employmentFull timeTemporary work
$70k - $85k
...whether that’s in how we build, how we communicate, or how we support each other. We’re a growing company, so things move quickly... ...progress, you’ll do well here. The Role We’re hiring an IT Systems Specialist to own on-site IT operations at our Santa Clara HQ. You’ll be...Work at officeLocal areaRemote workShift work
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