Director - Custom Programs and Client Engagement

Director – Custom Programs and Client Engagement

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experience. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Texas A&M University's Mays Business School is a vibrant learning organization of more than 175 faculty members, 125 staff members, and 6,400 undergraduate and graduate students in accounting, finance, management, management information systems, marketing, and supply chain management. Mays Business School's vision is to advance the world's prosperity. To advance the world's prosperity means providing a better future for generations who follow, including quality of life, environment, and economic systems. To fulfill this vision, our mission is to be a vibrant learning organization that creates impactful knowledge and develops transformational leaders.

The Center for Executive Development (CED) at Mays Business School strives to provide fully custom executive education programs that cultivate ethical leaders. Embodying the Texas A&M traditions of excellence, integrity, leadership, loyalty, respect and selfless service, the staff at the CED welcomes the on-going dialog with clients to develop a tailored set of executive courses to meet their objectives. It is the CED's mission to educate and empower transformational leaders for a global society.

A Glimpse of the Job

The Director for Custom Programs and Client Engagement at the Center for Executive Education at Mays Business School plays a central role in uniting industry insight with academic expertise. This role serves as a strategic partner to organizations, guiding them through complex business challenges with clarity and expertise. The Director plays a key role on the center's leadership team, shaping and executing strategic goals while directing the full lifecycle of executive education programs. With a consulting-oriented mindset, you'll partner closely with the assistant dean, business development directors, and clients to craft tailored solutions and build long-term relationships that position the center as an ongoing partner in their success. You'll also lead and develop the Client Engagement team, ensuring a consistently exceptional experience where leadership meets business in meaningful and measurable ways. This is an opportunity where leadership meets business, powered by thought-leading faculty, world-class expertise, and a commitment to building relationships that help organizations grow, adapt, and lead with confidence.

Opportunities to Contribute

Program Development and Delivery

• Engaging in a consultative, developmental manner, the program director is responsible for the development, direction, and facilitation of executive education programs, consulting engagements, action research, and relationship management for custom clients at Mays Executive Education, Center for Executive Development (CED).
• Partners with Mays faculty to develop new programs for clients, which involve assessing the needs and business objectives of the clients, developing an understanding of their leadership and development culture and incorporating it into the program design.
• Manages resources to maximize value for the Center and clients while selecting and supporting faculty and content providers to ensure strong program delivery.
• Collaborates with academic leaders and faculty to recruit and retain qualified instructors and to develop innovative, objective-based curricula grounded in adult-learning best practices.
• Communicates program design, and learning outcomes, to clients and collaborates with stakeholders to ensure high-quality delivery while meeting CED profitability guidelines.
• Analyzes program data to track progress and guide adjustments, oversees continuous improvement including financial and quality measures, and exercises independent judgment to determine effective solutions for client needs.
• Success in presentation skills is essential for working with clients, faculty, and managerial through executive level learners.

Client Management

• Responsible for the client relationship assigned to the Director while continuing to support other clients.
• Serves as a primary interface with the clients from the point of proposal to the conclusion of a program.
• Meets with top leadership of clients, including the CEO, COO, CHRO Presidents, to assess client needs.
• Is responsible for communication with the clients, including pre-program planning, program delivery, evaluation and feedback of programs, and ongoing client relationship building.

Leadership & Management of Program Director Team

• Assists the Executive Director/Assistant Dean in developing and implementing overall departmental strategic plans.
• Establishes performance goals and measures to evaluate the success of areas of responsibility.
• Ensures adherence to university, departmental, and governmental policies while supervising and directing client engagement and program director staff, along with the activities of engagement teams.
• Directly supervises staff including but not limited to: facilitating meetings/retreats, evaluation of personnel in areas of their responsibility, delivers consistent developmental feedback, coaching, assessing/adjusting position duties, reprimanding and terminating when necessary.
• Oversees personnel within areas managed by direct reports while modeling and promoting commitment to the department's mission, customer focus, collaboration, and cooperation.

Business Development

• Assist with prospective clients.
• Meet with potential clients to determine the possibilities of partnering to develop their leadership development programs.
• Assists Client Engagement Director with proposal development when needed which is developed based on interviews and assessment of the client's business objectives.
• Provide support to other CED staff engaged in new business development.

What you need to know

Salary: Compensation will be commensurate to selected hire's experience.

Cover Letter/Resume: A cover letter and resume will assist us in our review of your application materials. These can be uploaded on the application under CV/Resume.

Other Requirements and Factors: This position is expected to be on location in College Station with up to 50% travel, as needed, throughout the state and nation.

Required Education and Experience

• Bachelor's degree
• A minimum of ten years of related experience in higher education, executive education, consulting, or human resources including managerial training and development.

A Well-Qualified Candidate Will Also Possess:

• Master's degree (MBA, MS, MA)
• Terminal degree is strongly preferred in a discipline applicable to the role in business, education administration, human resources, or a related discipline.
• Effective verbal and written communication skills.
• Strong public speaking, organizational, leadership, and supervisory skills.
• Maintains attention to detail and utilizes sound judgment.
• Classroom teaching and or group facilitation and consulting skills and experiences are highly desirable.
• Experience with hiring, terminating, evaluating, and coaching individuals and teams.
• Experience leading teams of knowledge workers and experience working with business school faculty is highly desirable and a requirement for top candidates and payscale considerations.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.