Assistant Director of Technology Support

Assistant Director Of Technology Support

The Assistant Director of Technology Support provides strategic leadership and direct supervision of technical teams responsible for the district's technology support and service delivery to internal and external stakeholders. The position also directs the planning, procurement, deployment, repair, and lifecycle asset management of district equipment, as well as management of associated budgets and contracts. The Assistant Director partners with school and department leadership to ensure instructional and operational needs are being met and align support with district goals, compliance requirements, and best practices. The position also contributes to the development of policies, procedures, and operational standards and knowledgebase documentation to support efficient and sustainable technology services.

Duties and Responsibilities:

This list of essential functions is not exhaustive and may be supplemented as necessary.

• Direct a distributed technical support model across all district sites, overseeing a tiered response to incident tickets, investigation and resolution of technical issues, and problems affecting operational and instructional computers, software, district systems, and classroom technology.
• Recruit, hire, train, and retain qualified technology support Distribute responsibilities aligned with staff capabilities, support ongoing professional development, and organize staff into effective technical teams.
• In collaboration with building principals and site administrators, establish performance standards and expectations for school-based technical staff, provide coaching and mentoring, and assist with or conduct performance evaluations.
• Direct the planning, procurement, deployment and imaging, repair, and lifecycle management of district devices and equipment, including district-wide device deployment and device management
• Manage assigned budgets, contracts, and service agreements for technology support operations. Track and project spending, follow district purchasing procedures, verify invoices, and ensure licensing and support renewals are reviewed and completed on time.
• Administer systems and processes related to incident management, asset management, and device and software management; monitor work order queues and service-level performance and determine appropriate staff assignments and escalation paths for systemic issues.
• Work directly with vendors to troubleshoot issues, develop solutions, and manage service agreements related to support operations.
• Compile and report support metrics and key performance indicators to inform staffing, technical resource allocation, and continuous improvement.
• Maintain and contribute to technical support standards, policies, procedures, and helpdesk knowledgebase documentation; ensure documentation reflects current systems and practices.
• Partner with school and department leadership to develop and maintain strong customer-focused relationships, communicate project timelines and impacts, and ensure support changes align with district goals, compliance requirements, and best practices.
• Assist with the identification of systemic issues affecting staff and students and facilitate appropriate escalation and resolution paths.
• Model appropriate customer service behavior for staff and the public; maintain a positive demeanor in the face of controversial or difficult situations.
• Attend district meetings and training as necessary or required.
• Perform other duties as assigned, consistent with the scope and intent of the position.

Reporting Relationships: Reports to the Executive Director of Technology Services

Working Conditions: Required to meet inflexible deadlines; required to concentrate mentally and visually for extended periods of time; occasionally required to deal with distraught or frustrated people; occasionally required to work flexible and irregular hours to complete tasks, occasionally required to lift and carry equipment and supplies up to 50 pounds; required to operate a motor vehicle and drive between sites; manual dexterity and precision required to make network connections and operate a computer.

Minimum Qualifications:

Education and Experience

This position requires at a minimum a Bachelor's degree in Engineering, Computer Science, Information Systems Management, or related field and at least five years' recent experience leading a team and managing a technical support environment, including administering ticketing platform, software imaging and troubleshooting software, hardware management, deployment, & repair services

Allowable Substitution

Alternative combinations of education and experience will be evaluated for comparability.

Knowledge, Skills, and Abilities

• Ability to prioritize work and anticipate unplanned events or needs.
• Ability to work efficiently and effectively with limited supervision.
• Ability to supervise, train, and coach staff.
• Ability to foster teamwork and a positive work environment.
• Skilled in creating and delivering training.
• Skilled at managing multiple and competing priorities.
• Skilled in planning work assignments and directing small and larger projects.
• Ability to maintain a positive demeanor in the face of controversial situations.
• Ability to effectively communicate both verbally and in writing.
• Ability to work successfully with a diverse population of people from varied backgrounds, learning styles, and ethnic and socio-economic backgrounds.

Licenses/Special Requirements

Valid Washington State driver's license.

Salary : 2026-27 Non-Represented Administrator (NNRAP-AD) Salary Schedule; Level C; placement on the salary schedule will be determined by Human Resources DOE. FLSA Exempt.

Work Year : 12 month position, 260 days per year, 8.0 hours per day. Benefits : Washington state health insurance coverage (SEBB) and a Washington state retirement package, for eligible positions. Generally, you are eligible for SEBB benefits if you are anticipated to work at least 630 hours per school year (September 1 through August 31).

The School Employees Benefits Board (SEBB) benefits include:

• Medical plans with prescription benefits
• Dental plans
• Vision plans
• Life and AD&D insurance
• Long-term disability insurance
• Medical Flexible Spending Arrangement
• Dependent Care Assistance Program

All offers of employment are contingent upon satisfactory results of background checks with prior employers and/or character references; satisfactory outcome of a criminal history background check (includes fingerprinting); satisfactory outcome of sexual misconduct information from prior school district employers; and approval by the Northshore School Board.