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Global IT Support Specialist (Tier 1) - Onsite Ferndale

Samson Rope

Samson Rope in Ferndale, WA is seeking an Enterprise Support Specialist to own Tier 1 IT support for global facilities. You will diagnose, document, and resolve end-user requests, provide hands-on help onsite in Ferndale and remotely elsewhere, and coordinate local assistance with Tier 2 when needed.

The role emphasizes strong ticket documentation, clear communication, and adherence to security and change procedures while supporting production operations and global time zones.

#J-18808-Ljbffr
Vacancy posted 2 days ago
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