Front Desk Agent

Job Description

Job Description

Description:

As a Front Desk Agent at Holiday Inn Express - Wilmington Medical District, you’ll be the first friendly face our guests see. In this role, you’ll help create a welcoming experience by assisting guests with check-in/check-out, answering questions, managing reservations, and resolving concerns with professionalism and care.

Why Join Us?

• Healthcare Benefits
• Paid Time Off (PTO)
• Holiday Pay
• Employee of the Month Bonus
• Sign-On Bonus
• On-Demand Pay Access (access to earned wages before payday)
• Hotel Brand Employee Discounts

Responsibilities

• Welcome guests and assist with check-in and check-out
• Process payments and manage guest accounts
• Book, modify, and cancel reservations
• Answer guest questions and provide information about hotel amenities and local attractions
• Respond to guest requests and resolve issues in a timely, professional manner
• Maintain accurate guest records and reservation information
• Answer phones and respond to emails as needed
• Work closely with housekeeping and maintenance to ensure guest satisfaction
• Follow hotel safety, security, and privacy procedures

Qualifications

• Must be 18 years of age or older
• Friendly and professional communication skills
• Strong customer service and problem-solving abilities
• Ability to multitask in a fast-paced environment
• Basic computer and phone skills
• Attention to detail and reliability
• Previous hotel or customer service experience is a plus, but not required

Join our team and help create memorable guest experiences every day!