Account Manager
Recourse AI
Account Manager / Snr Account Manager (Customer Success Manager)
Deadline for applications, October 9th 2026
Reimagine HCP engagement for Life Sciences
Recourse AI are a venture-backed AI company on a mission to unlock the potential of every life sciences & healthcare professional around the world, transforming patient care. The company has a rapidly expanding customer-base, with their domain-specific AI agents reaching enterprise-wide adoption at some of the world’s largest health & life science organisations. The Recourse AI leadership team includes deep medical,AI and life sciences GTM experience. Our values sit at the heart of everything we do - we’re obsessive about potential, tenacity, transparency, and performance.
Role summary
We’re hiring a Customer Success Manager in North America to support our growing client base, reporting into the VP Customer Success for the US. You will own the end-to-end delivery of new client AI experiences on the Recourse AI platform - running a repeatable delivery process. You’ll be the client-facing day to day contact and delivery project manager who drives decisions, keeps stakeholders aligned, and ships high-quality solutions on time while protecting scope. Ideal candidate will excel at stakeholder management, scope control, structured thinking, calm execution under pressure.
Key responsibilities
- Run client project management including onboarding and delivery cadence for new AI experiences (timelines, action logs, comms)
- Facilitate design workshops to understand client requirements and objectives
- Consolidate feedback across stakeholders into unified changes; enforce change control best practice
- Coordinate internal teams (SMEs, content, customer success, sales)
- Maintain delivery standards: documentation, decision logs, acceptance criteria, and release notes.
- Identify and implement efficiencies
- Build strong relationships to delight clients ensuring successful renewals
- Identify new upsell/cross-sell opportunities
Required experience
- 1+ years in client-facing delivery: project management, client services, implementation, or account management.
- Comfortable facilitating workshops and challenging clients to get crisp inputs and decisions.
- Strong written communication and documentation discipline.
- Experience in life sciences, pharmaceutical or medical communications industry, medical education, or training/enablement delivery
Preferred
- Familiarity with training/field enablement concepts or simulation/learning products.
- Experience working with regulated content workflows (e.g., MLR).
- Exposure to AI-enabled products, conversation intelligence, or AI content operations.
Why Re:course AI?
- You’ll take up a role in a high-growth, venture-backed tech start-up with potential for rapid growth and increasing responsibilities
- You’ll be given ownership and autonomy
- You’ll have a meaningful and profound impact to help unlock potential in healthcare and life sciences working with cutting edge AI technologies
- You’ll get to work with other passionate and bright people
Re:course AI is an equal opportunities employer and we pride ourselves on having a diverse team
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