Patient Services Representative I

Patient Services Representative I

Under the close supervision of the Health Center Manager, greets patients and visitors entering the health center, registers new and returning patients, and collects payments/visit deposits from patients for their visit, conducted in a manner that is supportive and responsive to patients and visitors.

Essential Duties and Responsibilities

Patient Reception:

• Greets new and returning patients and clients entering the health center and checks them in for scheduled and walk-in appointments.
• Updates patient records to verify contact information.
• Greets other visitors to the health center and directs them to the appropriate offices or individual staff.
• Provides general information to patients concerning functions of FCCH.
• Answers the telephone and connects callers to the appropriate offices or individual staff.
• Schedules new office appointments and return appointments.
• Pulls and files medical charts when necessary.
• Other duties as assigned.

Patient Registration:

• Meets with patients to collect required personal, health, and insurance information for the permanent patient record.
• Enters accurate patient data into the computer system on a daily basis.
• Collects patients' copay/coinsurance/deductible visit deposit at time of service
• Keeps accurate, balanced, locked cash bag/box, and is personally responsible for any imbalance in the daily reconciliation of cash receipts.
• Verifies insurance eligibility for Medicaid, Medicare, and third-party payors.
• Verifies personal income according to established guidelines for all patients.
• Follows appropriate computer downtime procedures.
• Scans patient registration documents as directed.

Requirements

Minimum Education and Experience:

• High School graduate or GED certificate
• Three to six months related experience and/or training is required.
• Bi-lingual English/Spanish is preferred.

Licenses/Certifications Required:

• None

Knowledge, Skills, and Abilities Required:

• Knowledge of patient registration procedures and documentation.
• Receptionist skills.
• Demonstrates knowledge of applicable FCCH patient-related forms and programs.
• Ability to interact and communicate with people over the telephone, often in stressful situations.
• Knowledge of planning and scheduling techniques.
• Knowledge of pre-certification requirements, procedures and documentation of third party medical insurance payors or other patient healthcare funding programs.
• Ability to analyze and solve problems.
• Skill in the use of personal computers and related software applications.
• Appropriate knowledge and familiarity with various compliance programs and elements. Cooperates fully and complies with applicable laws and regulations.
• Ability to maintain quality, safety, and/or infection control standards.
• Basic knowledge of general office procedures to include filing, copying, and faxing.
• Ability to use a multi-line telephone to schedule appointments.
• Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts.
• Ability to work on multiple tasks within established deadlines.
• Ability to work under the direction of a supervisor and follow instructions for work completion.
• Ability to take the initiative to resolve patient concerns and problems.
• Able to work well with diverse groups of people

Age of Patients Served:

• All ages.

Physical Characteristics/Working Conditions:

• Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties.
• Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications.
• Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance.
• Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Position requires travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.