Parts Customer Service Representative

Parts Customer Service Representative

Now hiring for a Parts Customer Service Representative Location: Florence, KY Pay Rate: $21.00 per hour If You Can Juggle Calls, Chat, and Coffee. We're Impressed. Looking for Parts Customer Service Representative jobs in Florence where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day. If your skills and experience are a good match for this role please apply today. This opportunity is based on a Parts Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Education Requirements High school diploma or GED required. Additional education or training in Business, Customer Service, Technical Support, Manufacturing, or a related field is preferred. Ability to read technical documentation, assembly drawings, and electrical diagrams.

Experience Requirements 1-3 years of customer service, order processing, inside sales, technical support, or parts support experience preferred. Experience working in a manufacturing, industrial, machinery, or equipment-related environment is a plus. Previous experience using ERP systems, sales order entry software, or customer relationship management (CRM) platforms preferred. Proficiency with Microsoft Office, including Outlook, Word, and Excel.

Preferred Qualifications Strong verbal and written communication skills with a customer-focused approach. Ability to interpret assembly drawings, electrical schematics, and parts documentation. Strong attention to detail, organizational skills, and accuracy in data entry. Ability to multitask, prioritize responsibilities, and resolve customer inquiries efficiently. Experience supporting equipment, machinery, replacement parts, or technical products is highly desirable.

Physical Capabilities Ability to work at a computer workstation for extended periods. Frequent use of hands and fingers for typing, data entry, and order processing. Ability to communicate effectively by phone, email, and customer support systems. Ability to review detailed technical documents, drawings, and customer records.

Job Duties Provide exceptional customer service by phone, email, and customer support portals. Verify customer accounts, machine registrations, serial numbers, and account information. Assist customers with account setup, registration, and product support inquiries. Document customer interactions accurately within the customer service database. Utilize electrical and mechanical parts documentation to help customers identify correct replacement parts. Prepare and communicate quotations, including pricing and product availability. Process parts and accessories orders while confirming shipping requirements and delivery details. Track customer orders and provide updates regarding order status, shipment progress, and tracking information. Coordinate with internal departments to expedite customer requests and resolve issues.

Benefits Competitive Weekly Pay Comprehensive Benefits including medical, dental, and vision coverage. Life Insurance and Disability Insurance for added peace of mind. Optional 401(k) Plan to help you prepare for the future. Supportive Team Environment focused on professional growth and customer success.

Pick up the headset and your new paycheck. Apply now