Technology Support Specialist

Join a Team That Powers Innovation At Networking Technologies and Support, Inc. (NTS), we've been delivering trusted IT solutions since 1997. Headquartered in Midlothian, VA, we offer a dynamic range of services — from network integration, managed IT, cybersecurity, and infrastructure support to web development, design, SEO, and more. We're proud to employ over 140 full-time professionals, most of whom are network and field engineers. But what truly sets us apart is our people-first culture. At NTS, you'll find a collaborative, inclusive environment where your ideas matter, your growth is supported, and your work makes a real impact. Role Summary We are seeking a Technology Support Specialist to perform a variety of complex, skilled and technical work for Information Systems and technologically support staff. This position will perform a variety of technological functions, which includes the functionalities of the Local Area Computer Network (LAN), guidance, support, consultation and training for users. Core Responsibilities Communicates and coordinates repairs, updates and alerts with local data processing departments and the State Department of Social Services as required. Assures the network and its applications are available to users. Be accessible to remote staff. Resolve user problems as required. Respond to a variety of inquiries related to information technology operations. Takes corrective action as necessary to include analyzing problems. Reset passwords to state and local applications. Manage, maintain, and inventory computer, electronic and telecommunications equipment. Serve as the local agency Security Officer for all local and state applications. Maintain logs or other mechanisms to track and manage requests from end users for system security. Manage and maintain the local agency financial systems; i.e., Kinship and New World (Tyler Munis). Use problem solving techniques to resolve problems which might involve any combination of operator error or software anomaly. Advise and/or recommend electronic equipment that would be compatible for operations. Conduct new employee orientation and train staff on state and local applications. Respond to federal, state and local audits. Implement recommendations as deemed necessary. Manage electronic asset purchases, tracking and disposal of capital expenses. Train new employees, including ongoing training of new processes and procedures. Answer complaints and track resolutions of the same. Complete other technical responsibilities to include the installation, operation, application and maintenance of various types of information/communications technologies and the performance of routine analysis, program designs, coding and related systems analysis tasks. Be responsible for exceptional and routine operations. Education and Experience Graduation from an accredited college or university with an Associate's degree in Computer Science, Management Information Systems, Data Processing, or a related field required. Some computer work experience preferred. Some experience training personnel on the use of computers and software preferred. Requirements Must successfully pass a background check related to this position. Must possess a valid driver's license and maintain a satisfactory driver's record. Location Hampton, VA (also Midlothian, VA) Benefits 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Vision insurance All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr Networking Technologies + Support