Customer Service Representative

Central Kansas Appliance Repair

Wichita, KS

Job Description
Job Description
Benefits:
Room for advancement within the company
Competitive salary based on experience
Health insurance
Job Summary
Central Kansas Appliance Repair is an appliance repair company located at:532 w pawnee st wichita, ks 67213. We pride ourselves on delivering top-notch customer service and building strong relationships with our customers. As we continue to grow, we're seeking a dynamic Customer Service Representative to join our team.
What You'll Do Day-to-Day
Answering incoming phone calls promptly and professionally
Making outbound calls to customers for scheduling, updates, issue resolution, etc.
Verifying and marking received parts as checked in using our system
Provide exceptional customer service by actively listening to and addressing customer inquiries and concerns
De-escalate upset customers, ensuring a positive and satisfactory resolution
Keep detailed and accurate records of customer interactions, transactions, and inquiries
Maintain punctuality
Requirements
No prior experience required, training will be provided
Exceptional interpersonal and communication skills
Strong problem-solving abilities with a customer-focused approach
Ability to remain calm under pressure and effectively de-escalate situations
Detail-oriented with a commitment to accurate record-keeping
Punctual and reliable with excellent time management skills
Basic computer skills
Ability and willingness to learn and adapt in a fast-paced environment

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Vacancy posted a month ago

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