GreenDrop Associate Supervisor Trainee

Associate Supervisor In Training

GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse. Community donated goods are then given a second chance to be loved again in local thrift stores.

What you can expect:

• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members.
• We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.

What you get: Comprehensive onboarding and training from day one. In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Benefits offerings including:

• Bundled health plans such as medical, Rx, dental and vision
• Company-paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

What you'll be working on:

• Train and coach new employees, as well as existing employees on all company policies and procedures
• Must be able to travel between 7 to 15 sites on a regular basis
• Supports the Associate Manager by participating in the interview process i.e., may review applications, conduct interviews, and make recommendations on the selection of talent as well as assists the Associate Manager with completing onboarding activities
• Ensure timely requests of all pickups are communicated
• Independently and collaboratively interacts with donors while exercising good judgment, maintaining a positive and optimistic disposition, and demonstrating a successful customer focused mindset
• Able to work independently without supervision and hold a high level of integrity
• Builds a culture of customer service by providing donors with friendly, helpful and efficient service in every interaction i.e., make eye contact, greet customers and donors and thanks the donor on behalf of the nonprofit partner while appropriately representing the GreenDrop brand in uniform
• Assists donors with donated merchandise, including unloading donations from vehicles; treats donated items respectfully; communicates the company's nonprofit relationship; and invites donors to "come back again" and to encourage their family and friends to do the same.
• Work efficiently and call for additional assistance as needed.
• Follows standards in place to protect Team Members and donors to provide a safe environment to work which includes but is not limited to, picking up loose items on the floor, cleaning up breakages or spills, cleaning and disinfecting to required standards, and following product safety guidelines
• Takes responsibility for reporting any hazard or injury to management and communicates in a timely matter, any maintenance issues
• Wear tablet holder while recording donor information in company iPad
• Assist truck driver loading and unloading duties during donation pick-ups
• Continuously organize donations in the stock room throughout the shift
• Complete and send daily and weekly supply needs to the Associate Manager

What you have:

• Demonstrates strong customer service skills with honesty and integrity in execution
• Ability to identify problems and recommend solutions
• Ability to lead within a team environment
• Attention to cleanliness, organization, and detail
• Reliable transportation and commitment to attendance and punctuality
• Ability to communicate orally and in writing and possess excellent verbal and written communication skills
• Ability to set priorities, meet deadlines and multi-task with minimal supervision
• Ability to work independently or as part of a team
• Ability to maintain confidentiality of all information
• Basic math skills
• Working knowledge of Microsoft Office including Word, Excel, and Outlook.
• Willing and able to work a flexible schedule as position dictates
• Satisfactory pass physical and background exams
• Clean driving record
• Ability to work within Saver's culture

Minimum Required Education, Training and Experience:

• High school degree or equivalent
• Minimum of 1 year in a supervisory customer service role

Physical Requirements:

• Reaching overhead 30% of time
• Pushing and pulling 65% of time
• Standing 100% of time
• Bending and crouching 60% of time
• Repetitive use of hands 70% of time
• Grasping items with hands 80% of time
• Lifting and carrying 50 lbs

Tools and Equipment Used:

• Cell phone and/or laptop for data entry
• Cell phone to communicate
• Use all company supplied safety equipment as defined in the operating and safety manuals

Work Type /Location: Remote within specified geographic area