Claims Training Lead

Claims Training Lead

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as "The Relationship Company®," we define success as a measure of the relationships we've built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That's the power of "nice". At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Western National is seeking a Claims Training Lead to join our team! The individual in this role will have the opportunity to design, develop, and deliver comprehensive training programs across all property-and-casualty lines of business, ensuring claims employees are equipped with the technical knowledge, systems proficiency, and claims handling skills necessary to drive quality outcomes and maintain regulatory compliance.

Responsibilities and opportunities of this role include:

• Leading the design and execution of the annual Claims Trainee Program, including curriculum development, facilitation, and evaluation.
• Managing onboarding and structured training for new claims employees, ensuring effective early-stage development.
• Developing and delivering training programs (instructor-led, virtual, and e-learning) for claims staff across property-and-casualty lines of business.
• Creating and maintaining training materials and resources that support technical, systems, and professional skill development.
• Partnering with claims leadership to identify training needs and align programs with business goals and regulatory requirements.
• Evaluating training effectiveness using assessments and performance metrics and implementing continuous improvements.
• Providing coaching and ongoing learning support to reinforce knowledge and enhance employee performance.
• Maintaining training documentation and ensuring compliance with internal policies and external regulations.
• Exercising independent judgment in the design and delivery of training programs and determining appropriate learning methods and tools.
• Collaborating with leadership to prioritize training initiatives that are aligned with organizational needs.

Must-have qualifications for a candidate include:

• Bachelor's degree in business, insurance, education, or a related field; or equivalent work experience.
• Minimum of three years of claims handling experience across multiple property-and-casualty lines of business.
• Strong instructional design and facilitation skills.
• Excellent verbal and written communication skills.
• Ability to translate complex technical concepts into clear and practical learning experiences.
• Strong organizational skills with the ability to manage multiple programs and priorities.
• Demonstrated ability to collaborate effectively with stakeholders.
• Proficiency with learning management systems and training technologies.
• Working knowledge of claims systems, policy administration systems, and standard office software.

Ideal candidates will have:

• Experience developing e-learning or blended learning programs.
• Prior coaching or mentoring experience.
• Experience in training delivery, facilitation, or instructional design.

Compensation overview: The full hiring range for this role is $83,100 – $114,290, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate, as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

(Western National Insurance Group reserves the right to fill this position at a level above or below the level included in this posting.)

Culture and total rewards: Western National has long been known as "The Relationship Company®" and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota, Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for consecutive years. In addition, the Group is consistently recognized as a Ward's 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental, vision, life, and disability insurance
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan with 100% matching on the first 6% of contributions
• Wellbeing program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement and access to The Institutes
• Paid parental leave
• Bonus opportunities

Western National supports work-life balance through flexible work arrangements, including hybrid and remote options based on role and business needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Western National provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind in accordance with applicable laws.