Business Support Specialist

Location: Main Hospital Bldg - 1st Flr

Primary Purpose

Performs clerical work covered by standing instructions that requires general knowledge of department or hospital procedures.

Required Experience

• Must have one year of clerical experience.

Certification/Registration/Licensure

• Must have a current Heartsaver CPR course completion card within 90 days of hire and/or placement in job from one of the following:

American Heart Association

• American Red Cross Rescuer
• Military Training Network

Skills or Special Abilities

• Must be able to demonstrate general clerical skills.
• Must be able to type.
• Must be able to communicate effectively with patients, visitors and hospital staff.

Responsibilities

• Answers telephone, takes messages, routes calls and provides standard information to callers.
• Picks up, sorts, and delivers mail.
• Monitors office supplies and places orders to maintain required levels.
• Receives information from various sources and maintains it in standard form.
• Classifies and accurately files materials in a simple serial classification system, and indexes routine materials following standing instructions and/or precedent.
• Maintains files of documents. Posts, dates, and archives information to assure accuracy. Distributes material at established times and/or in accordance with predetermined channels.
• Types standardized forms, routine correspondence and reports.
• Meets incoming visitors, exchanges information, and takes appropriate standardized action to ensure contacts are made.
• Identifies ways to improve work processes and improve customer (internal as well as external) satisfaction and makes recommendations to supervisor. Stays abreast of changes to procedures to ensure quality service is provided. Attends inhouse seminars, reads internal publications, and integrates knowledge gained into current work practices.
• Maintains a positive working relationship with co-workers to ensure efficient work processes.
• Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the Clerical area. Develops effective internal controls that promote adherence to applicable state/federal laws, and the program requirements of accreditation agencies and federal, state, and private health plans. Seeks advice and guidance as necessary to ensure proper understanding.
• Note: All responsibilities may not apply depending on the assigned role. Other duties may be required as assigned.

Requisition ID: 988603