GENERAL MANAGER

We are seeking a dynamic and experienced General Manager to join our team. The General Manager will be responsible for overseeing all aspects of the restaurant and lounge operations to ensure its success, profitability, exceptional customer service, and maintaining high standards of quality and efficiency. This position requires strong leadership skills, a passion for hospitality, and a keen eye for detail. This individual reports to the VP of Operations or to the CEO in the absence of the VP of Operations.Essential Duties and Key Responsibilities:Leadership and Team Management:Lead, motivate, and manage a diverse team of staff, including servers, bartenders, kitchen staff, and support personnel.Set clear performance expectations, provide ongoing training, and conduct regular performance evaluations to ensure high levels of productivity and guest satisfaction.Foster a positive work environment that encourages teamwork, communication, and professional growth among employees.Operations Management:Oversee day-to-day operations, including opening and closing procedures, staff scheduling, inventory management, and vendor relations.Monitor food and beverage quality, presentation, and portion control to uphold the restaurant's standards of excellence.Implement and enforce health and safety protocols to ensure compliance with regulatory requirements and create a safe dining environment for guests and staff.Clearly describe, assign, and delegate responsibility and authority for the operation of restaurant and lounge.Develop, implement, and monitor schedules for the operation of the restaurant and lounge to achieve a profitable result.Customer Service and Guest Experience:Maintain a strong focus on delivering exceptional customer service and creating memorable dining experiences for guests.Solicit feedback from patrons and respond promptly to inquiries, concerns, and complaints to ensure customer satisfaction and loyalty.Continuously evaluate and enhance the restaurant's ambiance, décor, and amenities to attract and retain a diverse clientele.Interact positively with customers promoting restaurant facilities and services. Resolve problems to the satisfaction of involved parties. Organize special events in the restaurant such as receptions.Maintain communication with all employees to ensure customer service needs are met. Develop, implement, and change menu items on an as needed basis.Compliance and Reporting:Ensure compliance with employment laws, regulations, and company policies by maintaining knowledge of relevant legislation and updating HR practices as necessary.Assist with HR audits and compliance reviews to ensure adherence to internal policies and external regulations.Financial Management:Develop and manage annual budgets, revenue targets, and expense forecasts to achieve financial objectives and maximize profitability.Analyze financial reports and performance metrics to identify areas for improvement and implement cost-saving initiatives without compromising quality or service.Monitor sales trends, customer feedback, and industry developments to make strategic recommendations for pricing, menu offerings, and promotional activities.Maintain profitability of restaurant to support overall operation. Control payroll and equipment costs (minimizing loss and misuse).Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles, and reaching overhead. Evaluate cost effectiveness of all aspects of operation.Develop and implement cost saving and profit enhancing measures. Review, prepare and update forecasts as needed.Utilize prescribed cash handling procedures to accurately charge customers, create forecast and revenue reports and write correspondence.Learning and Development Coordination:Directly assist and facilitate AGM, Food & Beverage and Kitchen Managers training to new hires, as assigned.Oversee the development of staff in order to provide most positive customer service and employee well-being.Marketing and Promotions:Collaborate with the marketing team to develop and execute promotional campaigns, special events, and community outreach initiatives to drive traffic and increase brand awareness.Utilize social media platforms, email marketing, and other digital channels to engage with customers, promote menu specials, and solicit feedback.Minimum Requirements:2+ years management experience, with at least 1 year of General Manager experience in a restaurant with bar required.Able to prioritize multiple tasks and approach colleagues and vendors with professional courtesy despite pressures of General Manager responsibilities.Must have a high degree of professional integrity, and be able to work safely, effectively, and efficiently.Must have skills in database, spreadsheet, or other Microsoft applications.Organizational skills are required to maintain records.Safety Requirements:All Associates are required to abide by all Safety rules and ensure they perform each task by practicing safe work habits. Any associate who incurs any type of injury is required to report immediately to their immediate supervisor or the Security Officer on duty.Language Requirements:Ability to speak English clearly, distinctly, and cordially with staff and vendors.Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms.Proficiency in effectively presenting information and responding to questions from staff and vendors.E-Verify ParticipationWe participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.For more information on E-Verify, please visit the official E-Verify Website.Physical Requirements:While performing the duties of this job, the associate is regularly required to sit for long periods of time, stand; walk; full dexterity in use hands to touch, handle, or feel; reach with hands and arms; talk or hear.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Bodega-Taqueria-Y-Tequila