Account Manager

Account Manager

As an Account Manager at Coursedog, you'll build and maintain transformational relationships with higher education institutions, serving as their trusted advisor and strategic partner. You'll be responsible for ensuring customer success and satisfaction while driving adoption and expansion of Coursedog's platform. You'll balance strategic relationship management, revenue growth, and customer advocacy in a fast-moving, mission-driven environment, working closely with institutional leaders, administrators, and internal cross-functional teams. This role is well-suited for someone who thrives in enterprise sales & relationship-driven environments, enjoys solving complex institutional challenges, and is motivated by the impact of enabling student success at scale.

If you're excited by the opportunity to help colleges and universities achieve their goals while driving meaningful customer growth and retention, this is a chance to do impactful work in a rapidly growing space.

This role offers a base salary, performance-driven commission, as well as additional accelerators, kickers, & other performance based incentives with total on-target earnings ranging from $160,000 to $220,000. Final compensation will be determined based on experience, skills, and market alignment.

What You'll Do

• Achieve company-issued sales quota via managing and owning renewals and upsells via full-cycle sales ownership
• Own upsell and expansion opportunities, guiding institutions along the Coursedog maturity curve to deepen adoption across academic operations.
• Collaborate to drive custom solutions/demos for clients to build and cultivate 4X pipeline throughout the year
• Onsite travel to existing clients expected 25-40% throughout the year
• Deep understanding of our solutions and has the ability to demo to cross-functional users in the higher-ed industry
• Has the appetite to learn technology and the processes we are working to meet and achieve within the Coursedog platform
• Manage and grow relationships with various personas within each account to have a deep understanding of their internal processes, goals, and needs as you work to support and achieve what's needed to drive successful buy-in and adoption of our products
• Own the full lifecycle of assigned institutional accounts, serving as the primary point of contact and trusted advisor to foster long-term relationships and drive customer success.
• Understand clients' strategic goals, challenges, and pain points, and proactively offer tailored solutions that align with their objectives.
• Conduct regular check-ins with clients to assess their satisfaction, identify opportunities for improvement, and provide ongoing support.
• Collaborate closely with cross-functional teams, including Product, Implementations, Client Success, and Support, to ensure seamless implementation, onboarding, and ongoing service delivery in a heavy cross-functional environment
• Manage the contract renewal process, develop 12-month rolling forecasts, and ensure seamless negotiations with institutional procurement and finance teams
• Monitor client usage and adoption metrics, analyze patterns and trends in platform engagement, and translate data-driven insights into concrete upsell and expansion opportunities
• Identify and resolve client issues or concerns promptly, escalating to appropriate teams when necessary, and ensuring timely resolution.
• Collaborate closely with cross-functional teams including Product, Implementations, and Support to ensure seamless implementation, onboarding, and ongoing service delivery
• Stay up to date with industry trends, market developments, and competitive landscape to effectively position Coursedog's value proposition to clients.
• Leverage AI tools and automation to streamline account management workflows, from data analysis and customer insights to proposal generation and forecasting, market research, and enabling focus on high-value strategic activities.