Customer Service Representative

Job Description

Job Description Description:

Tsubaki KabelSchlepp, located in Milwaukee, WI, is the moving cable and hose carrier industry pioneer, with over a half a century of break-through innovation that is perpetually a step ahead of our customer needs.

Essential Job Functions and Responsibilities : The essential duties and responsibilities of this job are included but not limited to this job description – other tasks may be assigned and expected to be performed.

• Handles customer requests including quotes, orders, follow-up and delivery information.
• Provides customer service support, including providing technical information and explanations to customers.
• Fill orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs. 
• Meet established order entry goals.
• Supports members of the outside sales team in daily activities.
• Accomplish department and organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
• Works well in a team environment to solve customer issues.
• Communicates issues and problems with management in a timely manner.
• Maintains superb attention to details.
• Maintains detailed documentation to support decision and ensure continuity of service.

Requirements:

• Associates degree or equivalent.
• 1-2 years of Customer Service experience or related experience, preferably in a manufacturing environment.
• Strong customer focus - able to listen carefully to identify customer requirements and negotiate mutually beneficial solutions.
• Knowledge of order entry / enterprise systems, preferably QAD and Goldmine.
• Excellent communication skills, both verbal and written.
• Strong computer skills with demonstrated knowledge of Microsoft Office programs: Word, Excel, and Outlook.
• Ability to multi-task and meet deadlines is critical.

U.S. Tsubaki offers a competitive compensation and benefits package, including health benefits effective on date of hire, dental and vision benefits effective on the first of the month following date of hire, Paid Time Off ("PTO"), 10 paid holidays, generous 401(k) match and profit sharing, annual bonus potential, life insurance, short and long-term disability, flexible spending accounts, commuter benefits, education reimbursement, home and auto insurance discounts, and pet insurance. 

The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors. 

Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability

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