Customer Service Representative - Remote Work

About the Opportunity We are a growing organization focused on helping individuals and families better understand benefit programs that support long-term financial security. Through our work with established member groups, unions, and associations, we provide clear guidance, dependable service, and ongoing support to people seeking information about their available options. Our approach is built on professionalism, transparency, and creating a positive experience for every member we assist. Position Overview This is a long-term career opportunity for individuals who enjoy helping others, communicating clearly, and working in a professional remote environment. In this role, you will connect with members who have already expressed interest in learning more about available benefit programs. You will answer questions, explain options in a simple and supportive way, and guide individuals through a consultation process so they can make informed decisions with confidence.