Operations Project Manager

Role Description

The Operations Project Manager supports the planning, coordination, and delivery of cross-functional healthcare and clinical operations initiatives across Connections Health Solutions' (CHS) behavioral health crisis network. The Operations Project Manager works closely with clinical, operations, IT, and vendor stakeholders to move initiatives from intake all the way through close. You'll be responsible for managing scope, schedule, budget, risk, and change, while keeping leaders in the loop through clear, concise reporting. This is a hands-on role with a good amount of administrative and coordination responsibility, including:

• Maintaining project documentation, plans, trackers, schedules, and dashboards
• Organizing meetings and follow-ups
• Helping build out the standards, templates, tools, and reporting practices for a growing PMO

By applying structured project management discipline (PMI/PMBOK), this role helps ensure initiatives launch on time and with expected quality/ROI across multiple sites and deliver measurable operational and patient-care outcomes.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, Project Management, or a related field, or equivalent relevant experience
• 5+ years of experience in project coordination, project/program management, operations support, or process improvement, preferably in a healthcare or behavioral health setting
• Demonstrated experience managing multiple projects with competing deadlines and priorities
• Exceptional organizational and time management skills, with strong attention to detail in maintaining project documentation, trackers, schedules, and meeting notes
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook) and experience with project management tools (e.g., Smartsheet, Monday.com)
• Ability to work independently, manage ambiguity, and proactively drive projects to completion, with strong interpersonal and communication skills to collaborate effectively across departments
• Comfort working in a fast-paced, dynamic environment with shifting priorities; ability to accommodate occasional travel to CHS sites as needed

Requirements

• Oversee multiple, concurrent initiatives from planning through implementation coordinating with internal teams and outside vendors to hit milestones
• Develop comprehensive project plans and workplans that outline objectives, milestones, timelines, and resource needs, scaled to the size and complexity of each initiative
• Collaborate with stakeholders to ensure alignment with goals and deliverables
• Keep initiatives on track to finish on time and deliver intended impact, quality, and ROI
• Build strong partnerships across clinical, operations, IT, and vendor teams to drive results and remove barriers to execution
• Ensure work stays compliant with healthcare regulatory, privacy (HIPAA), and organizational standards
• Provide administrative and coordination support to keep initiatives organized and on track
• Maintain project documentation, action-item and issue logs, status trackers, meeting notes, and shared project files
• Schedule meetings, prepare agendas, and follow up on action items and deliverables
• Support the build and maturation of a newly forming Project Management Office
• Develop and maintain standards, templates, SOPs, and reporting tools
• Support process improvement and change adoption across sites
• Coordinate allocation of people, budgets, and tools across concurrent initiatives
• Manage scope and change control, documenting change requests and securing the right approvals for material changes to timeline, cost, or ROI
• Prepare and deliver status reports, dashboards, and presentations, keeping leadership updated on project goals, timelines, risks, and outcomes
• Proactively spot and address project risks and issues, putting solutions in place to keep initiatives on schedule and within budget
• Perform all other duties as assigned

Benefits

• Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company-paid parental leave available to eligible employees
• Employee Assistance Program to help with confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support
• After 90 days, auto enrollment in the 401k Plan