MANAGEMENT AND PROGRAM ANALYST

Summary

Who May Apply:

• This announcement is open to current, permanent DoD Federal Civilian Employees in the competitive service, , DoD VRA employees, eligible Priority Placement Program DoD Military Spouse Preference applicants, and eligible PPP applicants, Military Spouses, Veterans Employment Opportunities Act (VEOA) and eligible Interagency Career Transition Assistance Plan applicants (ICTAP).

Learn more about this agency

Duties

Help

• Performs as an Agency Program Coordinator (APC) ensuring that all applicable laws and regulations of the Government Travel Charge Card (GTCC) are followed and that sound business practices are being followed.
• Defines indicators of possible fraud or misuse of the travel cards and tracks these indicators as required.
• Utilizes electronic card management reporting systems (such as Citimanager and the Defense Travel System) to perform continuous analyses, run surveillance reports, and identifies both positive and negative trends, including findings and deficiencies.
• Serves as the primary technical liaison between cardholders, servicing financial institutions, and DFAS representatives to resolve complex billing, credit, and operational discrepancies.
• Directly responsible for performing comprehensive program oversight and full life-cycle management for DFAS travel charge card accounts and the day-today operations specific to the DFAS Card Services, Government Travel Charge Card Program.

Requirements

Help

Conditions of employment

• Must be a U.S Citizen.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• Registered for Selective Service (males born after 12-31-1959.)
• Suitable for Federal employment.
• Time after Competitive Appointment: Candidates must have served 3 months after latest competitive appointment in the Federal service.
• New employees to the Defense Finance and Accounting Service will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.
• Moving expenses WILL BE PAID.
• This position is Exempt from the Fair Labor Standards Act.
• Travel requirement is 1-24%.
• This position is not covered by a bargaining unit.

Qualifications

This job announcement uses the USA Hire Assessment to evaluate applicants.

For more information, visit USA Hire Assessment.

Human Resources will determine your qualifications for each entry grade level based on your interest and the additional following criteria. Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume. Please be sure to clearly describe this in your resume. Combinations of education and experience may also be sufficient.

GS-11 QUALIFICATIONS

• One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-9) within the federal service, which demonstrates the ability to perform the duties of the position, is required; Coordinates with product line from horizontal perspective to validate work counts, work years and dollar requirements.

Specialized Experience Is Defined As:

• Having access to and utilizing the contractors management and reporting systems (CCMS) (CCRS); Completing monthly reviews of travel card transactions to ensure compliance with instructions, policies and business rules; Provide training and customer service to all travel cardholders ensuring applications, training certificates and Statement of Understanding (SOUs) are executed and maintained.

GS-12 QUALIFICATIONS

• One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-11) within the federal service, which demonstrates the ability to perform the duties of the position, is required.

Specialized Experience Is Defined As:

• Direct experience executing the full life-cycle of a Department of War (DoW) GTCC program (including account creation, maintenance, and closure) in strict accordance with federal travel regulations. Proficiency utilizing Citibank's Electronic Access System (EAS), Card Management System (CCMS), Custom Reporting System (CCRS), and the Defense Travel System (DTS) to run surveillance, track spend metrics, and manage delinquencies. Experience providing high-level policy interpretation, customer service, and training to cardholders and approving officials, while coordinating across travel administrations to resolve systemic issues.

You may qualify for consideration if meeting specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

Education

GS-11 Substitution of Education for Experience:

• Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree may be substituted to meet the specialized experience requirement. Equivalent combinations of successfully completed higher-level graduate level education and experience may be used to meet total experience requirements. If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education (

GS-12 Substitution of Education for Experience:

• Education is not substitutable for specialized experience at the GS-12 grade level.

**This Job Opportunity Announcement is using an additional online assessment tool to evaluate applicants. Please review the HOW YOU WILL BE EVALUATED, REQUIRED DOCUMENTS, HOW TO APPLY and NEXT STEPS sections below for instructions.

Additional information

• The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here.
• For positions where relocation is paid (see Location block of vacancy announcement), you can learn more about relocation allowances and entitlements.
• Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need.
• We may use this announcement to make a temporary promotion. For some positions, the temporary promotion may be made permanent without further competition.
• Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment.
• As a condition of employment, you may be required to serve a 1 year probationary during which we'll evaluate whether your continued employment advances the public interest. The evaluation will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment advances agency or governmental goals; and whether your continued employment advances the efficiency of the Federal service. At the end of the probationary period, your employment will be terminated unless you receive certification that your continued employment advances the public interest.
• We may use this announcement to fill additional vacancies within 120 days of the closing date.
• Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candidates will receive priority consideration at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level.
• PPP Application Based Preference Eligibles (Military Reserve and National Guard technicians, Military Reserve and National Guard technicians receiving disability retirement, and Retained Grade employees) will receive priority consideration at the full performance level only.
• Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level.
• Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, here.
• The Security Designation will vary and dependent upon position and may require a secret clearance or higher. Employment in this position requires a background investigation which may delay starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn. Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements.
• Criminal History Inquiries- For some positions, criminal history inquiries may not take place before you receive a conditional job offer. Please see Fair Chance to Compete for Jobs Act of 2019 (dfas.mil) for more information on The Fair Chance to Compete Act, exceptions, and DFAS contact information.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.