Production Concierge - Installation Coordinator

At Spartan, we believe every installation should be seamless-for both the customer and the team. That's where you come in. We're looking for a Production Concierge - Installation Coordinator who thrives on communication, organization, and accountability. You'll be the link between customers, production managers, and installers-ensuring that jobs are prepped, executed, and closed out the right way, every time.What You'll DoCustomer Communication & Concierge CallsConduct mandatory pre-installation calls to confirm scope of work, payment expectations, and scheduling.Set clear expectations with customers about arrival times, project scope, and payment policies.Handle customer questions professionally-escalating to the appropriate supervisor when needed.Perform post-installation "Happy Calls" to confirm satisfaction, collect remaining balances, and request reviews.Production & SchedulingMaintain and update the Production Board daily with job schedules, purchase orders, and revenue tracking.Review the upcoming installation schedule with production managers and distribute detailed job plans to installers.Monitor Work-In-Progress (WIP) and "Sold Not Installed" jobs to ensure nothing falls through the cracks.Track daily revenue goals using the "Collecting Today" tab and communicate results to leadership.Job Monitoring & SupportCheck in with installers at least twice per day (11:00 AM and 2:00 PM) to track progress.Flag potential delays early and notify the production manager immediately.Ensure installers understand collection expectations at job completion.Operational & Administrative DutiesTrack daily installer and service tech hours; verify with GPS/Lytx when necessary.Prepare weekly overtime reports and communicate findings with management.Maintain the callback tracker with detailed logs of service issues and resolutions.Process purchase orders (POs) for field purchases (Home Depot, Lowe's, etc.).Prepare and distribute weekly commission sheets after confirming profitability through the Profit Planner.Manage uniform sizing and distribution for new hires.What We're Looking ForStrong communicator with excellent phone presence.Highly organized, detail-oriented, and proactive.Comfortable managing multiple moving parts and escalating issues when needed.Familiarity with ServiceTitan or similar job management software (preferred, but not required).Previous experience in construction, service, plumbing, or home improvement industry is a plus.What You'll GetCompetitive pay - $50,000 per year with performance-based incentivesBenefits package (health, dental, PTO, etc.).A leadership team that values accountability, efficiency, and career growth.The chance to make a direct impact on customer satisfaction and company performance.