Welcome Center Representative

Welcome Center Representative The Welcome Center Representative is responsible for operating, maintaining, and improving Welcome Center services and systems. The position serves members and guests, manages member service control, answers the telephone, addresses members’ questions, and performs various clerical duties. The Representative ensures that the Welcome Center functions at maximum efficiency and courtesy to fully support the customer service objectives of the Old Colony Y: program participation growth, higher program participation as OCY volunteers and contributors, staff and member satisfaction, and member retention. The Representative displays caring, honesty, respect, and responsibility while understanding and modeling the Activate America initiative. The role emphasizes fun and makes the OCY a happy place with positive relationships. Job Function Program/Department Responsibilities Follow the staff dress code for the position. Greet members and guests. Show interest in their concerns. Know members’ names and use them in their presence. Ask satisfaction questions about program and service. Listen to suggestions and respond promptly. Address complaints or concerns immediately. Provide information on facility, services, and programs. Enter data into the OCY computer system including membership, program, trips, events, and miscellaneous sales correctly and in a timely manner. Serve as a liaison between members and program supervisors. Answer telephones. Be alert to safety factors and potential hazards. Look for ways to improve performance. Relationship Skills Make members feel comfortable and at ease. Be open, friendly and approachable to members. Initiate interaction with and between members. Ask about family, job, hobbies, and get to know them personally. Ask about goals: progress and satisfaction. Introduce members to other members and staff. Invite members to participate in programs. Member Involvement Skills Be knowledgeable about program areas and share information with members. Be knowledgeable about the OCY, its programs, and policies. Encourage participation in facility and program orientations. Be informed and up-to-date on latest developments in your field. Acquaint members with other OCY programs and benefits. Recommend participation in a variety of programs. Be able to articulate the OCY’s mission, value, and benefits. Supervision of Personnel None Fiscal Responsibility Receipt money transactions and program enrollments. Responsible for closing at end of shift, including reconciliation. Responsible for a neat, clean, and organized front desk area. Ask members to contribute to Annual Campaign. Be informed about volunteer opportunities and articulate the role and importance of volunteer. Location(s) 200 Hedges Pond Road, Plymouth, Massachusetts 02360, United States Requirements Must complete required trainings in a timely manner determined by the manager. Must be proficient with computers, including personal computer applications such as database and word processing. Enjoy, be skilled at, and understand the importance of building relationships with people: members, staff, volunteers, donors, community leaders. High degree of accuracy. Multi-task oriented, flexible, takes initiative. Effective communication and organizational skills. Minimum 18 years of age. High School diploma or equivalent. CPR/AED certified within 90 days of employment; must keep certification current. Ability to lift and carry at least 30 pounds. If Representative must lift and carry more than 30 pounds, they must ask for assistance from another staff member. May be required to stand for extended periods of time while demonstrating physical stamina and agility. Branch / Program Plymouth Branch Pay Range $15.00 - $19.50 / hour Pay Transparency In order to support the Fair Compensation Strategy by the U.S. Government, HR Dept., clients are required to adhere to the Pay Transparency Law, which mandates employers in impacted states to list salary ranges in job advertisements or postings for job opportunities and job promotions. EEO Statement EEO is the Law. #J-18808-Ljbffr