Customer Retention Specialist - State Farm Agent Team Member

Benefits Competitive salary Opportunity for advancement Paid time off Training & development Wellness resources Customer Engagement & Retention Specialist This high‑energy, multi‑tasking role demands exceptional organizational skills and the ability to juggle multiple priorities without compromising customer service quality. If you thrive in a busy environment, love building relationships, enjoy purposeful marketing and sales, and want to make a measurable impact, this opportunity is for you. What You'll Do Retention Champion & Multi‑tasker: Manage a high volume of customer interactions daily. Through phone calls, emails, and follow‑ups, expertly handle multiple accounts and requests simultaneously. Your ability to prioritize and multitask ensures that no customer is left waiting and every opportunity to retain business is maximized. Customer Advocate: Provide top‑tier, personalized service that customers rely on. You'll guide clients through policies, identify coverage gaps, and tailor solutions to fit their unique needs while handling multiple requests throughout the day with professionalism and care. Problem Solver: Quickly and efficiently resolve issues that may lead to customer dissatisfaction or attrition. You balance responding to immediate concerns while managing ongoing retention strategies within a busy workflow. Data‑Driven Strategist: Monitor retention metrics and customer feedback to identify trends and areas for improvement. Sales Superstar: While this position focuses on exceptional customer service and retention, it also includes important sales responsibilities. You will identify upsell and cross‑sell opportunities within our existing customer base—specifically targeting auto, home, and life insurance products—to meet established sales quotas. This position does require some cold calling. Process Pro: Ensure all customer interactions comply with company policies, document communications accurately, and maintain up‑to‑date records, ensuring every customer interaction is flawless—from phone calls and emails to paperwork and follow‑ups. Who You Are Experienced: Minimum 2-3 years in customer service, client retention, or account management, ideally in a fast‑paced, multi‑tasking environment. Energetic & Motivated: Highly positive energy and motivation to grow with the company; money motivated is also a must. Organized & Detail‑Oriented: Exceptionally organized and detail‑focused—great service depends on it. Skilled at juggling multiple tasks and deadlines. Creative Problem Solver: Think outside the box to meet customer needs and improve processes. Communicative & Personable: Strong interpersonal skills, able to engage customers from diverse backgrounds with ease. Independent & Collaborative: Works well independently with limited supervision while maintaining positive relationships within a team. Licensed or Willing to Get Licensed: Ready to obtain Property & Casualty and Life & Health Insurance Licenses if not already held. Why You'll Love Working Here Paid time off (vacation and personal/sick days) to recharge. $38,000‑$45,000 Annual Base Pay + uncapped commissions & bonuses that reward your hustle. Base pay determined by interview and experience level. Growth potential/opportunities for advancement within the agency: top performers who are self‑motivated and coachable will thrive with an enhanced compensation plan. Leadership roles available within 9–12 months for high performers. No weekends or nights. Collaborate with top performers who push boundaries, celebrate wins, and support each other to reach new heights. Rock‑solid training and mentorship to fuel growth and success. Signing bonus if you currently hold an Alabama Property & Casualty License. If you are not already licensed, we are willing to guide you through the certification process and get you trained. We’re looking for someone outgoing, a positive thinker, a motivated self‑starter, skilled with paying attention to details, extremely organized & creative. #J-18808-Ljbffr