Medical Review Officer

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. *Candidates must reside in Mexico and be authorized to work in Mexico*

Job Description

The Medical Review Officer acts as a gatekeeper and advocate for the accuracy and integrity of First Advantage MRO’s drug testing review process.

• Communicates with donors and laboratories in order to determine if legitimate explanations exist for substance abuse test results that are confirmed to be positive, adulterated, or invalid.
• Downgrades or cancels drug tests under appropriate circumstances.
• Provides quality assurance review of the testing process based on industry knowledge and expertise.
• Interpret and report results of drug testing for Department of Transportation (DOT), federal, and non-DOT clients consistent with Federal and DOT statutes and regulations and/or First Advantage MRO’s written Standard Operating Procedures.
• Review documentation for possible errors, interview donors who have non-negative results over the phone and determine if a legitimate medical explanation exists to explain a non-negative lab report.
• Provide feedback to laboratory and collection site representatives regarding performance problems, as needed.
• Includes auditing DOT negative Custody and Control Forms quarterly.
• Provide feedback to clients and tested persons on problem cases.
• Consult with federal agency representatives on issues.
• Provide information to federal agency representatives on reviewed cases.
• Provide expert witness testimony, as required.
• Review and sign-off on administrative documents that require MRO review, such as memorandums to correct errors, prescription faxes, and medical records.
• Work closely with the Chief MRO and MRO support personnel to safeguard the accuracy and integrity of the medical review process.
• Suggest improvements to processes and submit new ideas, discuss the functionality of proposed products and potential enhancements, and provide feedback on updates to procedures prior to implementation.
• Keep up to date on changes in applicable Federal and DOT laws, regulations and state laws, First Advantage's MRO manual updates, technology enhancements, and MRO practices.

The candidate is required to take calls during scheduled hours (currently from 8am to 7 pm CST) for a required 20 hours per week but can work additional hours up to 30 hours per week.

What You May Need to be Successful:

Education:

• Doctor of Medicine (MD) or Osteopathy (DO)
• Current Medical Review Officer (AAMRO) certification
• Current license to practice medicine in the United States or Canada

Preferred:

• ABAM Certification in Addiction Medicine
• Completion of the ASAM Review Course in Addiction Medicine

Experience:

• 1 to 3 years of medical training and/or practice in interpreting and evaluating drug test results
• Preferred 1 to 3 years of experience working as an MRO
• Preferred documented experience in providing expert witness testimony

Other Knowledge, Skills, Abilities or Certifications:

• Issues relating to adulterated, substituted, and invalid specimens
• Downgrading and cancellation of test processes
• Department of Transportation (DOT) guidelines for MRO’s and applicable DOT agency regulations
• Collection processes, and laboratory practices and protocols
• Alternate medical explanations for positive drug test results

Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

First Advantage is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale.

Ready to make an impact and shape the future of trust in the workplace? Explore opportunities and join our team. As an award-winning global leader in identity and workforce solutions, First Advantage delivers fast, reliable screening and ongoing monitoring at every stage of the employee lifecycle. Join us and help shape the future of trust, guided by our values: Authenticity Curiosity Integrity Teamwork Customer-inspired Be a part of the growth, innovation, and impact we’re building at First Advantage!

Professional development opportunities, such as our award-winning SOAR program Generous Paid Time Off Program* Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities* Competitive benefits (medical, dental, etc.)* Global Employee Assistance Program (EAP) available to all team members Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year *Must meet hourly work requirement to be eligible