Supervisor, Customer Service

Welcome! The Supervisor, Customer Service supports the Customer Service team through indirect supervision of para‑professionals as they work to meet their daily and monthly objectives. Regularly reports progress to management. Typically reports to a manager level or above. Responsibilities Assists management in leading the customer support team, providing clear strategic direction; sets day-to-day operational objectives for team Helps to enforce adherence to customer service policies and procedures. Partners to allocate resources and budgets to optimize support operations. Under direction of managers, analyzes support metrics, initiating improvement measures. Assists management to develop initial customer retention strategies and programs. Coordinates with other departments to align support efforts. Resolves escalated basic and routine customer issues and disputes. Assists in conducting performance evaluations for the Customer Support team, offering feedback and coaching. Minimum Requirements Minimum Experience: 4+ years. Minimum Education: High School Diploma/GED. Equal Opportunity Employer Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Disclaimer The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Accessibility Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email View email address on click.appcast.io. #J-18808-Ljbffr