Patient Access Representative

Location and Shift Geisinger Healthplex State College, Days (United States of America) Job Summary Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable. Job Duties Checking patients in for appointments and accurately verifying demographics. Ensuring all check‑in procedures are completed and monitoring patient wait times, communicating changes to patients as necessary. Reading and interpreting insurance responses, understanding insurance guidelines to properly assign primary, secondary, and tertiary insurance per encounter. Ensuring patient receives necessary disclosures and privacy information, obtaining necessary legal and financial signatures. Communicating financial obligations to patients and collecting fees at time of service as appropriate. Completing regulatory forms with patients and scheduling follow‑up appointments including specialty or ancillary services as possible. Processing multi‑channel messages related to patient/physician requests regarding appointments, referrals, prescriptions, and complaints. Notifying patient or guarantor of anticipated financial responsibility (copays, deductibles, coinsurances) and collecting accordingly. Performing cash posting following department guidelines. Working independently with work queues to ensure timely resolution of all accounts, maintaining productivity and quality performance expectations. Maintaining confidentiality, privacy, HIPAA guidelines, and patient rights. Accurately performing medical record maintenance and releases. Assisting with referrals and pre‑certifications at the time of encounter. Properly utilizing and maintaining patient recall and reschedule lists. Position Details Full benefits (medical, dental, and vision) starting on day one. Three medical plan choices, including an expanded network for out‑of‑area employees and dependents. Pre‑tax savings plans with healthcare and dependent care FSA and a health savings account (HSA) with employer contribution. Company‑paid life insurance, short‑term disability, and long‑term disability coverage. 401(k) plan that includes automatic Geisinger contributions. Generous paid time off (PTO) that allows accrual of time quickly. Up to $5,000 in tuition reimbursement per calendar year. MyHealth Rewards wellness program to improve your health while earning a financial incentive. Family‑friendly support including adoption and fertility assistance, parental leave pay, military leave pay, and a free Care.com membership with discounted backup care for your loved ones. Employee Assistance Program (EAP) providing referrals for childcare, eldercare, and pet care; access to free legal guidance, mental health visits, work‑life support, digital self‑help tools and more. Voluntary benefits such as accident, critical illness, hospital indemnity insurance, identity theft protection, universal life, and pet and legal insurance. Education High School Diploma or Equivalent (GED) – (Required). Experience Minimum of 1 year of related work experience (Preferred). Certification(s) and License(s) None specified. Skills Clerical I Communication Customer Service Office Politics Confidentiality Our Purpose & Values Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. We strive to treat everyone as we would hope to be treated ourselves, consistently pursue excellence, share knowledge to prepare future caregivers, innovate new ways to care, and provide a safe environment for patients and our staff. We are an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. #J-18808-Ljbffr